How Do I Track Financing and Get Paid on a Job?

Note: JobNimbus Financing will be entering Nimbus Labs beginning September 7th. If you have questions, please reach out to your Customer Account Executive for details.

Tracking Financing and Getting Paid on Web

Open the Job, then in the left menu select Financing.

Send Loan

Select Send Loan, then choose Email or Text Message. (Send email shown below)
Confirm the customer's name and contact information, which fill in from the Job. Enter the loan amount and the estimated service completion date, then select Email Loan Application. To share the link yourself instead, select Create Link Only.

Send Prequal

Select Send Prequal, then choose Email or Text Message. (Send email shown below)
Confirm that prefilled contact information is correct, then select Send prequal.

Tip: Confirm the customer is interested in financing before sending the application. A quick question while reviewing the Estimate is usually enough.

The table below the buttons lists every financing record for the Job: the applicant's name, when it was created, its status, when it was last updated, and the total loan amount (or, for a prequal, the amount the customer qualifies up to). Select a customer's name to open the record's detail view, including a progress tracker showing where the record sits: Offer Financing, Application, Decision, or Payment.

Once the job is complete, open the loan and select Request Payment. Wisetack asks the customer to confirm the job is complete, and once they do, you're paid in full, typically within one to three business days of their confirmation.

Tracking Financing and Getting Paid on Mobile

Open the Job and tap Financing under Files.
Tap the plus (+) button in the top corner.
Tap Send Loan or Send Prequal. (Send email shown below)
Tap Email or Text, enter the loan amount and the estimated service completion date, then tap the send button.
Tap any record in the Financing list on the Job to open its detail view, including the same progress tracker described above: Offer Financing, Application, Decision, or Payment.
If a customer hasn't finished a Pending application
- Tap Resend Loan
- Or show the QR code on your next visit.

Once the job is complete, open the loan and tap Request Payment . Wisetack asks the customer to confirm the job is complete, and once they do, you're paid in full, typically within one to three business days of their confirmation.

What the Statuses Mean

A prequal and a loan application move through two different sets of statuses.

Prequalification statuses

Status	What It Means	What Your Customer Needs to Do
Prequal Started	The customer started the prequal but hasn't seen their spending power yet.	Keep going, they haven't entered enough information to see their eligibility.
Prequalified	You and the customer can both see their spending power.	Once you've settled on a price, send them a loan application so they can lock in their offer.
Prequal Declined	Wisetack can't offer this customer a prequalification right now.	No additional steps needed. They'll need to pay using another method.
Prequal Expired	The prequalification has expired.	If they want to re-apply, send them a new application.
Prequal Canceled	The prequalification was canceled.	If this was a mistake, send them a new application to check their eligibility again.

Loan statuses

Status	What It Means	What Your Customer Needs to Do
Pending	The customer started the loan application but hasn't seen their offer yet.	Keep going, they haven't entered enough information to see an offer.
Action Required	The customer viewed their offer but hasn't completed the application.	Check their email and follow the instructions, often this is just accepting and signing the offer.
Offer Locked	The customer is approved for Wisetack financing. Their offer is locked in for 90 days from approval.	Complete the work, then select Request Payment once it's done.
Confirmed	The customer released the funds. You should receive payment within one to three business days.	Watch for emails detailing how they'll begin their monthly payments.
Paid	Wisetack has sent the funds to your business.	No action needed.
Declined	Wisetack can't offer this customer financing right now.	No additional steps needed. They'll need to pay using another method.
Expired	The offer expired 90 days after approval.	If they want to re-apply, send them a new application, or have them pay another way.
Canceled	The loan was canceled by the customer or by Wisetack.	If this was a mistake, send them a new application, or have them pay another way.

Note: Statuses are color-coded in the Financing list.

For the full, current definitions, see Wisetack's own Merchant Portal Application Statuses article.

Check out What Is JobNimbus Financing? for an overview of the full process, and How Do I Add Financing to an Estimate? to learn how financing first gets attached to a Job.