--- title: How can I troubleshoot the QuickBooks Sync (Acc Sync)? description: Here are some helpful tools to assist in troubleshooting and resolving issues during sync. --- [Skip to content](https://support.jobnimbus.com/how-can-i-troubleshoot-the-quickbooks-sync-acc-sync#main-content) English Show submenu for translations [Contact Us](https://support.jobnimbus.com/kb-tickets/new?hsLang=en) ![JN\_Logo\_Long-White@1x.png\]](https://support.jobnimbus.com/hs-fs/hubfs/JN_Logo_Long-White@1x.png?height=40&name=JN_Logo_Long-White@1x.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://support.jobnimbus.com/kb-tickets/new) - [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.jobnimbus.com/?hsLang=en) 2. 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[Accounting Sync](https://support.jobnimbus.com/quickbooks?hsLang=en#accounting-sync) # How can I troubleshoot the QuickBooks Sync (Acc Sync)? ## Here are some helpful tools to assist in troubleshooting and resolving issues during sync. - After the sync setup is completed, record types that are included in the sync will display whether they are syncing or not. - **Contact:** ![QB Sync - Record Display](https://support.jobnimbus.com/hs-fs/hubfs/Support%20-%20Knowledge%20Base/Knowledge%20Base%20Import/QuickBooks/General/QB%20Sync%20-%20Record%20Display.png?width=510&name=QB%20Sync%20-%20Record%20Display.png) - - **Job:** ![Screenshot 2025-12-03 at 1.38.41 PM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202025-12-03%20at%201.38.41%20PM.png?width=348&height=427&name=Screenshot%202025-12-03%20at%201.38.41%20PM.png) - - **Financial Record:** ![Screenshot 2025-12-03 at 1.40.46 PM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202025-12-03%20at%201.40.46%20PM.png?width=670&height=159&name=Screenshot%202025-12-03%20at%201.40.46%20PM.png) - - If a record is not syncing, the **"Why?"** or **"Not Syncing"** has a link that will explain why it isn’t: ![Screenshot 2025-12-03 at 1.43.45 PM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202025-12-03%20at%201.43.45%20PM.png?width=670&height=283&name=Screenshot%202025-12-03%20at%201.43.45%20PM.png)   - - Remember: Contacts and Jobs sync to QuickBooks according to their [workflow status settings.](https://support.jobnimbus.com/quickbooks-workflow-setup?hsLang=en) - There is a hierarchy to the sync. A transaction cannot sync to QuickBooks unless the parent records (Primary Contact and Job) that it is related to have synced to QuickBooks: ![QB Sync - Sync Hierarchy](https://support.jobnimbus.com/hs-fs/hubfs/Support%20-%20Knowledge%20Base/Knowledge%20Base%20Import/QuickBooks/General/QB%20Sync%20-%20Sync%20Hierarchy.png?width=300&name=QB%20Sync%20-%20Sync%20Hierarchy.png) ![](blob:https://jobnimbus.atlassian.net/65e766f5-d518-43f1-b9d9-d648cf6a7e31#media-blob-url=true&id=bded0689-9c5f-45e7-a56e-4ff22740e10a&collection=contentId-2214331008&contextId=2214331008&height=192&width=220&alt=) - - If you are using Jobs, they must be related to a Primary Contact and **both records** must sync for transactions to sync. If Jobs are not enabled, then a transaction will only be related to a Contact so only the Contact will have to sync first. - You can add a column to a report in JobNimbus called ‘Synced to QuickBooks’ that can help you determine which records have already synced, and which have not yet: ![QB Sync - Synced to QB report](https://support.jobnimbus.com/hs-fs/hubfs/Support%20-%20Knowledge%20Base/Knowledge%20Base%20Import/QuickBooks/General/QB%20Sync%20-%20Synced%20to%20QB%20report.png?width=421&name=QB%20Sync%20-%20Synced%20to%20QB%20report.png)   - - This column can be added to a contact or job report as well as an estimate, invoice, credit memo, or payment report. ![QB Sync - Synced to QB report2](https://support.jobnimbus.com/hs-fs/hubfs/Support%20-%20Knowledge%20Base/Knowledge%20Base%20Import/QuickBooks/General/QB%20Sync%20-%20Synced%20to%20QB%20report2.png?width=670&name=QB%20Sync%20-%20Synced%20to%20QB%20report2.png) ![](blob:https://jobnimbus.atlassian.net/f8aa5c91-54e3-4b19-bd74-05968417e562#media-blob-url=true&id=81ec0ab0-86fe-43c6-a385-08adf85b0bec&collection=contentId-2214331008&contextId=2214331008&height=402&width=1762&alt=) - The sync error report will show you which records tried to sync but could not due to a rule being ‘broken’. This report is found in your JobNimbus Settings. Under the Accounting Sync option, select **Review Errors.** ![Screenshot 2026-07-13 at 1.42.27 PM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202026-07-13%20at%201.42.27%20PM.png?width=436&height=214&name=Screenshot%202026-07-13%20at%201.42.27%20PM.png) ![](blob:https://jobnimbus.atlassian.net/94494bb6-ee5e-466e-8c2b-322c073da163#media-blob-url=true&id=dc62f520-cbbc-474e-a75f-048ada9080b4&collection=contentId-2214331008&contextId=2214331008&height=362&width=950&alt=)![Screenshot 2026-07-13 at 1.43.32 PM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202026-07-13%20at%201.43.32%20PM.png?width=670&height=105&name=Screenshot%202026-07-13%20at%201.43.32%20PM.png)   - - Use the ‘**Error**’ section of the report to correct the issues that prevented the record from syncing. Then hit the blue ‘retry’ to tell the record to try again. It will then attempt to sync again the next time the sync cycle runs. 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