How Do I Add a Phone Number Through Engage?

You have two options for adding a number to your account: choosing a number through Engage or transferring (known as porting) your existing number(s).

The number of lines available to add will depend on the plan you choose when signing up for Engage.

Video Instructions

In your JobNimbus account:

  1. Open the Engage tab
  2. Select Phone Numbers from the menu on the left
  3. Click the "Add a New Number" button

Adding New Numbers

On the lefthand side, search for a phone number to claim on your account.

The amount of lines included in your plan will be listed at the top, along with how much money any additional lines will cost.

Screenshot 2023-05-25 at 2.57.11 PM

How to Search:

  • When searching for phone numbers, you have two options: 

    1. Search by Area Code 
            2. Seach for a specific number or sequence
    • To search for a number beginning with area code 801, you would enter  801*******   
    • Certain area codes may not yield any available numbers. If this is the case, we recommend choosing an alternative area code in your region.
    • You can also search for vanity numbers.
      • For example, if you want a number that ends in "fence" (33623), search *****33623.

Clicking the blue "Search" button will generate a list of numbers to choose from. Once you make a selection, you'll be prompted to label it for easy identification and then save it to your account.

Porting Existing Numbers

If you would like to use an existing mobile number, click the blue button on the right-hand side.

Screenshot 2023-05-25 at 3.02.07 PM

Since porting requires additional setup, you will be directed to a page with the following information:

There are two options for porting:

1. Port your entire number. Since Engage only supports texting, there will be no option for making calls from your ported number, however, you can still set up [call forwarding].

2. Hosted Messages. With many carriers (excluding cellular numbers), we can port just the texting capabilities of a phone number, and keep voice calling with a different provider. For example, we can port the texting portion of your main office number to JobNimbus, but your office phone would still receive calls through your current provider.

In order to get started, please email the following details to porting@jobnimbus.com:

1. Select: Port Entire Number / Port Texting Only

2. Phone number(s) you would like to port:

3. A billing statement showing the name of the account owner and the phone number(s) you want to port.

After receiving this information, we will email you a Hosted SMS form that must be signed and returned. In some cases, we will work with you to gather additional details, such as a number PIN to transfer the line.

Once all of the documentation is received and submitted, porting is typically completed within 2 weeks, but can be much faster. For immediate access to the Engage platform, we recommend selecting a new phone number to get started and then we will switch you to the ported phone numbers once available.