This article contains a list of potential error messages for both ACH and CC transactions, along with steps on how to address them.
On this page:
All of the errors found on this page are in the JobNimbus Payments Portal at the transaction level. You’ll need to go to the transaction in order to view these errors.
ACH Rejects & Returns
When an eCheck transaction or a disbursement is processed via JobNimbus Payments, this will be sent out as an "ACH transaction".
In the event that this transaction/disbursement is returned by the receiving bank, the system may trigger an automated hold based on the response received.
How to find ACH Reject and Return Codes
- Step 1 — Dashboard → Merchants
- Step 2 — Click on the desired Merchant to be taken to the Merchant Overview page
- Step 3 — Click on the Withdrawals tab from the "Account Overview" sub-menu on the bottom left of the Merchant Overview page
- Step 4 — Click on a returned transaction from the Withdrawal Returns or Withdrawal History sections
- Step 5 — Under the Alerts section, you will see a message and ACH Return Code under the "Message" column
List of Return Codes
| Error Message | Description | Next Steps |
|
The payment failed due to insufficient funds. Please attempt the transaction again with a different account. |
Insufficient funds in account |
Not enough funds in the account being used. Use another payment method or ensure enough funds are in the account |
|
The payment failed due the account being closed. Please attempt the transaction again with a different account. |
Account is closed |
ACH account is closed, use another ACH account, or use a card |
|
The account number is invalid. Please attempt the transaction again. |
No account on file |
ACH account number is invalid, use another ACH account, or use a card |
|
The account number is invalid. Please attempt the transaction again. |
Invalid account number |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Unauthorized debit to consumer account |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Returned at request of ODFI |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Authorization revoked by customer |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Payment stopped |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Customer advises not Authorized, notice not provided, improper source document, or amount of entry not accurately obtained from source document |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Check truncation return |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Account sold to another financial institution |
ACH account number is invalid, use another ACH account, or use a card |
|
The routing number is invalid. Please attempt the transaction again. |
Invalid ACH routing number |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Representative payee is deceased or cannot continue in that capacity |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Beneficiary or account holder other than representative payee deceased |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Account funds have been frozen |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Item returned because of invalid data; refer to addenda for information |
|
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Account does not allow ACH transactions or limit for transactions has been exceeded |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Invalid company identification |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Invalid individual ID |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Credit entry refused by receiver |
|
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Addenda record error |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Mandatory field error |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Trace number error |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Routing/transit number check digit error |
|
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Corporate customer advised not authorized |
Have your customer contact their bank and approve the transaction |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Permissible return entry |
|
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Return of item |
|
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Improper source document |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Invalid Transaction Code |
|
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Routing/transit number check digit error |
|
|
The account number is invalid. Please attempt the transaction again. |
Invalid account number |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Invalid individual ID |
ACH account number is invalid, use another ACH account, or use a card |
|
The name provided is invalid. Please attempt the transaction again. |
Invalid individual name or company name |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Invalid representative payee indicator code |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Duplicate enrollment |
|
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Stop payment on item |
|
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Field errors |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Misrouted dishonored return -incorrect routing/transit number in RDFI identification field |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Cross-border payment coding error |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Invalid foreign RDFI identification |
ACH account number is invalid, use another ACH account, or use a card |
|
The transaction failed. Please refresh and try again. If the issue persists try a different method or contact us. |
Foreign RDFI unable to settle |
ACH account number is invalid, use another ACH account, or use a card |
Credit Card Transaction Error Codes and Responses
|
Error Message |
Description |
Next Steps |
|
Zip code does not match. Please update and attempt the transaction again |
Partial match: street address matches, zip does not match |
Verify the zip code associated with the card, and attempt the transaction again |
|
The payment failed due to insufficient funds. Please attempt the transaction again with a different card. |
An attempt to reserve a source of funds failed because the total reserve desired exceeds the total of the source of funds. |
Not enough funds in the account being used. Use another payment method or ensure enough funds are in the account |
|
This card type is not supported. Please attempt the transaction again with a different card. |
Private Label Card not supported |
Attempt payments with another card |
|
The transaction was declined. Please attempt the transaction again or try with a different payment method. |
Declined |
Attempt the transaction again or try with another payment method |
|
The transaction was declined. Please attempt the transaction again or try with a different payment method. |
Do Not Honor |
Have the customer contact their bank, attempt transaction with another method |
|
The transaction was declined due to the card being expired. Please try again with a different card. |
Expired Card |
Card has expired, use another payment method |
|
The CVV does not match. Please edit and attempt the transaction again. |
CVV2 Value Mismatch |
CVV code does not match the card, verify CVV or use another method |
|
The payment failed due to insufficient funds. Please attempt the transaction again with a different card. |
Insufficient Funds |
Not enough funds in the account being used. Use another payment method or ensure enough funds are in the account |
|
The account number is invalid. Please edit and attempt the transaction again. |
Invalid Account Number |
Verify the card/account number and try the payment again, or use another payment method |
|
The CVV does not match. Please edit and attempt the transaction again. |
Decline CVV2/CID Fail |
CVV code does not match the card, verify CVV or use another method |
|
The transaction failed due to the daily card ticket limit being exceeded. Please attempt again with a different payment method. |
Daily Card Ticket Limit Exceeded |
Daily Card ticket limit has been reached or exceeded. Use another payment method. |
|
The transaction failed due to the daily card limit being exceeded. Please attempt again with a different payment method. |
Daily Card Limit Exceeded |
Daily Card limit has been reached or exceeded. Use another payment method. |