--- title: "QuickBooks Online Error: Sync is not running regularly" description: "Error: "JobNimbus Payment QuickBooks Payment Result"" --- [Skip to content](https://support.jobnimbus.com/how-do-i-determine-if-my-sync-is-running#main-content) English Show submenu for translations [Contact Us](https://support.jobnimbus.com/kb-tickets/new?hsLang=en) ![JN\_Logo\_Long-White@1x.png\]](https://support.jobnimbus.com/hs-fs/hubfs/JN_Logo_Long-White@1x.png?height=40&name=JN_Logo_Long-White@1x.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://support.jobnimbus.com/kb-tickets/new) - [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.jobnimbus.com/?hsLang=en) 2. [QuickBooks](https://support.jobnimbus.com/quickbooks?hsLang=en) 3. [QuickBooks Online](https://support.jobnimbus.com/quickbooks?hsLang=en#quickbooks-online) # QuickBooks Online Error: Sync is not running regularly ## Error: "Unable to Access your QuickBooks Account" If you try to run a manual sync by clicking ‘sync now’ and you get the following error: ![Screenshot 2025-12-08 at 10.53.58 AM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2010.53.58%20AM.png?width=670&height=149&name=Screenshot%202025-12-08%20at%2010.53.58%20AM.png) This means the sync was disrupted from QuickBooks. There are two main causes of this: 1. The QuickBooks user profile that JobNimbus was using to sync to has either been deleted or the admin access was removed. 1. This can be checked in **QuickBooks** =\> **Settings** =\> **Manage Users ![2c8ab2b6-eff5-462e-92ac-9f35a568c6be](https://support.jobnimbus.com/hs-fs/hubfs/2c8ab2b6-eff5-462e-92ac-9f35a568c6be.png?width=670&name=2c8ab2b6-eff5-462e-92ac-9f35a568c6be.png)** 2. The JobNimbus application has been deleted from **QuickBooks** =\> **Apps** =\> "**Overview**" ![Screenshot 2025-12-08 at 10.52.42 AM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2010.52.42%20AM.png?width=644&height=265&name=Screenshot%202025-12-08%20at%2010.52.42%20AM.png) ### How to fix: The sync will have to be reauthenticated in JobNimbus.  1. Select "Connect to QuickBooks" 2. Login or verify the account information that pulls up. ![Screenshot 2025-12-08 at 10.57.51 AM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2010.57.51%20AM.png?width=470&height=409&name=Screenshot%202025-12-08%20at%2010.57.51%20AM.png) 3. 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