QuickBooks Online

QBO Error: Sync is not running regularly

Error: "JobNimbus Payment QuickBooks Payment Result"

If you try to run a manual sync by clicking ‘sync now’ and you get the following error:


This means the sync was disrupted from QuickBooks. There are two main causes of this:

  1. The Quickbooks user profile that JobNimbus was using to sync to has either been deleted or the admin access was removed.
    1. This can be checked in QuickBooks => Settings => Manage Users

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  2. The JobNimbus application has been deleted from QuickBooks => Apps => "Overview"

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How to fix:

The sync will have to be disconnected from QuickBooks in JobNimbus and then reconnected.

Please reach out to Support if you determine a disconnect/reconnect is required, our QuickBooks team will help you walk through the process to ensure a smooth set-up!