- Help Center
- QuickBooks
- QuickBooks Online
How do I determine if my sync is running?
Error: "The sync to QuickBooks Online is still set up in JobNimbus, but is not running regularly."
If you try to run a manual sync by clicking ‘sync now’ and you get the following error:
This means the sync was disrupted from QuickBooks. There are two main causes of this:
- The Quickbooks user profile that JobNimbus was using to sync to has either been deleted or the admin access was removed.
- This can be checked in QuickBooks => Settings => Manage Users
- This can be checked in QuickBooks => Settings => Manage Users
- The JobNimbus application has been deleted from QuickBooks => Apps => "Overview"
How to fix:
The sync will have to be disconnected from QuickBooks in JobNimbus and then reconnected.