In this article you will learn how to manage you JobNimbus Ai Answering Service Agent including blocking contacts, editing your agent, adding the agent to your website.
On This Page
To manage your AI Answering Service Agent select Agents from the left-side menu and click on the Agent you want to manage. This will take you to your inbox.
Inbox
Your Inbox will show a list of all conversations your JobNimbus AI Answering Service Agent has had. Clicking on a conversation will give you a summary of the conversation it had with each contact.
You can block a contact by clicking on the three dots in the top right and selecting Block Sender. Additionally you can move the conversation to Junk or Delete the Conversation.
Note: The JobNimbus AI Answering Service has a builtin Junk Filter. After the call has ended, the system determines if a call is junk based on the content provided.
By default, a call is considered junk if it fits into one of the categories below:
Solicitations, spam, scams, all political calls, calls about tax debt, calls about crypto, cold calls, sales, telemarketers, recruiters, bill or debt collector, and solicitations should be marked as junk.
Integrations
In the Integrations section, you have the ability to connect accounts for Google Calendar, Zapier, and JobNimbus.
Embeds
Here you can get the embed code to add a call button to your website, allowing you customer to call your agent immediately.
Click on Get Code at the bottom to copy the code you'll need to add to you website.
Developer
Here you can create and manage your API Access tokens as well as get documentation, tutorials, and guides for your agent.
SIP
Here you can manage your SIP (Systematic Investment Plan). The SIP is responsible for setting up, managing, and ending communication sessions, including voice calls, video conferences, and instant messaging.
Editing Agent
Clicking on Edit Agent will pull up a new window for you to modify your the aspects of your agent that you created during set up. This includes the Agent's voice, what the agent says when it answers a call, as well as the questions it asks the caller. Be sure to click Save in the top right of the window after making the changes.
To add or change an email address or phone number in your Notification Settings, click on this link to learn more.
Testing Agent
To test your Agent, click on Test Agent on the left side menu. A new window will appear prompting you dial the agent and test it out.
Forwarding
Here you can set up your Agent to be forwarded to your phone system. This should have been completed during onboarding with JobNimbus Marketing.
