How Do I Troubleshoot JobNimbus Payments?

Before contacting JobNimbus Support for issues you may encounter, attempt the troubleshooting steps outlined in this article.

For Payment Errors

  • Determine the error on the payment
  • Review the "Next Steps" for that specific error on this page 

Unresponsive/Unable to Reach the Payment Page

When going from Invoice, or Down Payment option:

When Contacting Technical Support

Please be prepared to provide the following information: 

  • # of the Invoice causing an issue
  • Contact or Job #
  • Error from the Payment page
  • Time frame of when the transaction failed
  • Payment link or ID from Portal
  • Description of the issue