How Do I Troubleshoot JobNimbus Payments?

Before contacting JobNimbus Support for issues you may encounter, attempt the troubleshooting steps outlined in this article.

For Payment Errors

• Determine the error on the payment
• Review the "Next Steps" for that specific error on this page 

Unresponsive/Unable to Reach the Payment Page

When going from Invoice, or Down Payment option:

• Reload the browser page

• Close the browser completely and then reopen

• Clear cache and cookies

  • Steps for Chrome
  • Steps for Safari

• Try in a different browser

When Contacting Technical Support

Please be prepared to provide the following information: 

• # of the Invoice causing an issue
• Contact or Job #
• Error from the Payment page
• Time frame of when the transaction failed
• Payment link or ID from Portal
• Description of the issue