On this page, you'll find a list of frequently asked questions (FAQs) when setting up or editing JobNimbus AssistAI.
What's on this Page
.Can I change my JobNimbus AssistAI phone number?
I am updating my website. Will the agent know this?
Why do I need to log in again?
What is the difference between call forwarding and conditional call forwarding?
Can I change the number of rings that ring before the agent picks up?
Can I set up both an appointment setter and message taker?
Where are the text notifications coming from?
Can I transfer back to the agent if a specific rep requested doesn’t answer?
If my call forwarding is not working, who do I contact?
Q: Can I change my JobNimbus AssistAI phone number?
A: At the moment, the option to change the phone number is not available within the Marketing Hub. If you need to update the phone number, please reach out to JobNimbus Support for assistance.
Q: I am updating my website. Will the agent know this?
A: Yes, the agent will scan the website if needed to answer a question on a call.
Q: Why do I need to log in again?
A: When you log in using a new device, the Marketing Hub will ask you to sign in again for security reasons. This applies to all team members with login access. You’ll need access to the email address associated with your Marketing Hub account, as a verification code will be sent to that address during the login process.
Q: What is the difference between call forwarding and conditional call forwarding?
A: The difference between call forwarding and conditional call forwarding is:
Call Forwarding: This feature sends all incoming calls to another number automatically, regardless of the situation.
Conditional Call Forwarding: This only forwards calls under certain conditions — for example, when your line is busy, when you don’t answer, or when your phone is unreachable. It’s more flexible and ensures you don’t miss important calls while still keeping your main number active.
Q: Can I pause my subscription?
A: At the moment, there is no option to pause JobNimbus AssistAI. However, if you need to stop the AI from handling calls, you can temporarily stop the call forwarding as a workaround.
Q: Can I change the number of rings before the agent picks up?
A: You can contact your forwarding company, and they may be able to change the number of rings that happen before the agent picks up.
Q: Can I set up both an appointment setter and message taker?
A: You would want to set up two different agents. One for message taking and one for call forwarding. When contacting your phone forwarding company, you can have one take messages for after hours and one take the scheduling for business hours. Each agent will have its own phone number for you to set this up with.
Q: Where are the text notifications coming from?
A: The text notifications are currently coming from a list of 6 numbers. You will receive the text from these, as it will be random. You can add these numbers to your contact card if you’d like:
17373920015
17373920016
17373920017
17373920018
17373920019
17373920020
Q: Can I transfer back to the agent if a specific rep requested doesn’t answer?
A: Currently, if the specific sales rep does not answer, there is no way for the phone to go back to the JobNimbus AssistAI.
Q: If my call forwarding is not working, who do I contact?
A: You can contact JobNimbus Support. We may refer you to your phone company as well, and this may be a setting on their end that they need to set up.