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Mobile App

Purpose

The Mobile App is a great way you can use the JobNimbus App in the field. The Mobile App can be used to view, edit, and add Contacts and Jobs. You can also create estimates and add photos directly from your mobile device to your Contact and Jobs.

Before we Get Into it

Before you can start using the JobNimbus Mobile App in the field, you will first need to download the Mobile App from either the Google Play Store for Android devices or the App Store for iOS devices.

Open your local App Store and search for JobNimbus and install it. Once the app is installed, you can start using it. Note: before you can log in to the Mobile App, you will first need to log in to the Website Application at app.jobnimbus.com at least once.

Overview

A lot of times, you will find yourself out in the field and won't be able to access the JobNimbus website. This is where the Mobile App comes in handy. While you are in the field, you can quickly add your notes, or upload a photo you just took to the appropriate Cotnact or Job.

Logging in

As soon as you open the JobNimbus Mobile App, you will be taken to the Mobile App login screen. In the login screen, you can enter your name and password. If you have forgotten your password, you can click on "forgot your password? and enter your email address to continue.

If you need any kind of help from the login screen, click on the circle with the "i". This will take you to the help screen where you can send an email or call in.

Mobile App Help from Login     Mobile App Help Screen

Tasks

When you login to the JobNimbus app, you will first be taken to your Tasks view.

Mobile App Task Numbered

In the Tasks page, you can:

  1. Click on the 3 lines in the upper left corner to bring up your Main Menu.
  2. View your tasks and see which ones are coming up and which are overdue. Clicking on a single task will pull up its information.
  3. Create a new task. Clicking on this button will take you to the Calendar page.
  4. Change the view from Incomplete to Complete tasks.

Task Information

Clicking on a single task will bring up that particular task's information.

Mobile App Task View

In the task information, you can:

  1. Mark the task as complete.
  2. Access the Contact or Job linked to the task. Clicking on the Contact or Job will take you to the linked Contact's or Job's page.
  3. Call the Contact. Clicking on the phone button will bring up a list of numbers associated with the related contact and then take you to your device's phone application to finish the operation.
  4. View the location on a map. Clicking on the map button will take you to your device's map application to finish the operation.
  5. Access the main menu for the task. This menu allows you to edit or delete the task.
  6. Message the Contact. Clicking on the message button will bring up a list of numbers associated with the related contact and then take you to your device's message application to finish the operation.
  7. Email the Contact. Clicking on the email button will take you to your device's email application to finish the operation.

Main Menu

From the main menu, you can access your Tasks, Contacts, Jobs, and Calendars. You can also log out of the Mobile App.

Mobile App Menu2

Contacts

Selecting "Contacts" from the main menu will bring you to your Contacts list. Note: Your Jobs list will look the same.

Mobile App Contacts Numbered

From the Contacts list, you can:

  1. Add a new Contact. This will pull up a window for you to add in the Contact's details and information.
  2. Sort and Filter your Contacts list. You can use this to see specific Contacts and customize how the list is arranged.
  3. Search for a specific Contact.
  4. View your Contacts. Clicking on a specific Contact will take you to that Contact's Activity and Details.

Sort and Filter

To Sort and Filter your Contacts or Jobs, click on the icon with the 3 bars in a funnel shape in the top right corner. This will bring up your Sort and Filter options.

Mobile App Contacts Sort Filter

In the top half of the options, you can choose how your Contacts or Jobs are arranged in the list. In the bottom half, you can choose different filters to customize which Contacts or Jobs are seen.

Contact Activity

Clicking on a contact's name will pull up that Contact's activity.

Mobile App Contacts Activity Numbered

In the Contact's Activity, you can:

  1. Return to your Contacts list.
  2. Update the Contact's status. Clicking on this will only show the statuses from the workflow type the Contact is in.
  3. View the Contact's related documents, photos, and tasks.
  4. Choose to view the Contact's activity.
  5. Choose to view the Contact's details.
  6. View the information in the Contact's Activity.
  7. Call the Contact. Clicking on the phone button will bring up a list of numbers associated with the Contact and then take you to your device's phone application to finish the operation.
  8. View the Contact's location on a map. Clicking on the map button will take you to your device's map application to finish the operation.
  9. Access the main menu for your Contact. This menu allows you to add tasks and documents to the contact, among other things.
  10. Text message the Contact. Clicking on the message button will bring up a list of numbers associated with the Contact and then take you to your device's message application to finish the operation.
  11. Email the Contact. Clicking on the email button will take you to your device's email application to finish the operation.

Related Documents and Tasks

Clicking on the icons in the upper left corner will pull up the related documents and tasks.

Mobile App Contact Related Document

In the Related Documents window, you can:

  1. Search for a specific task or document related to the Contact.
  2. View all of your documents and tasks related to the Contact.
  3. View tasks related to the Contact.
  4. View photos related to the Contact.
  5. View documents related to the Contact.
  6. View estimates related to the Contact.
  7. View material orders related to the Contact.
  8. View invoices related to the Contact.

Each icon will tell you how many documents or tasks you have in each category.

Contact Details

Selecting the details view will bring up the details and information of your Contact.

Mobile App Contacts Details

Clicking on the information, such as the address will bring up your phone's map application to show you the Contact's location.

Clicking on the phone number will show options to call, send a text message, or copy the number to your clipboard. Choosing "Call" or "Send SMS" will pull up your phone's related application to finish the operation.

Contact Menu

Clicking on the 3 dots at the bottom of the screen will pull up the Contact's main menu.

Mobile App Contacts Menu

In the main menu, you can:

  • Open your camera to take a photo to upload to the Contact. This will take you to your device's camera so you can take photo.
  • Add a photo from your phone to the Contact. Note: This file must be an image file. You cannot upload a PDF file.
  • Collect a Payment. Note: In order to use this option, you will need to mark "Start Accepting Payments" or ask an Admin on your JobNimbus team to enable the feature.
  • Edit the Contact's information.
  • Add a Contact.
  • Add a Job. Note: This option will only be available if Jobs is enabled.
  • Add a Note. This option will pull up the New Note window, which will allow you to choose the Note Type, mark the Note as Private, and save the Note to your Contact.
  • Add a Task. This will bring you to the Create Task window.
  • Create an Estimate. This will pull up the Estimate Builder.
  • Create an Invoice. This will pull up the Invoice Builder.
  • Create a Material Order. This will pull up the Material Order Builder.
  • Create a Work Order. This will pull up the Work Order Builder. Note: This option will only be available if the Work Orders feature is enabled.
  • Create a Document. This will pull up the Create Document window where you can either create a document or choose from a template you have already created.
  • Delete the Contact.

Calendar

Selecting "Calendar" from the menu, will bring up your Calendar.

Mobile App Calendar Numbered

In your Calendar, you can:

  1. Add a new task.
  2. Change the shown date range for your tasks.
  3. Change the view of your calendar from day, week, month, or agenda.
  4. View your tasks. Clicking on a task will pull up the task's information.

Mobile Notifications

You can receive push notifications on your mobile device. These notifications can be updated in your Notification Preferences on the Web App. To access those in the Web App, click on your name in the top right corner and select "My Info" from the drop-down menu.

Communication My Info Notification Preferences

To learn more about My Info and your Notification Preferences, read more in our article about Communication.

Loading Screen

When logging into the app for the first time or if the app is updating, you may experience one of two "loading" screens: "Standby for Productivity" or "Rebuilding Database." Here’s what to expect from each, along with how to troubleshoot possible issues.

Standby for Productivity

Mobile App Loading Productivity

When you first login to the mobile app, you’ll see this initial sync phase, which loads up your account. The horizontal green line shows how much of the data sync is complete.

How long will it take? 

This varies based on your device, data connection (WiFi or cellular wireless data), and the amount of data syncing. That last bit comes down to your user access level. For example, if you’re a sales rep with a limited access profile, your app may sync in a few seconds. However, if you’re an admin or a manager, your profile may be syncing many records, so your profile may take longer, possibly between five and ten minutes.

Either way, it shouldn’t take too long.

Note: This Standby for Productivity loading screen will only appear when the app detects that the initial sync did not complete. If the sync progress stalls for a while, this is usually caused by data with a long edit history, which means the sync is rolling through the changes to get to the latest copy.

Rebuilding Database

Mobile App Loading Rebuilding

The "Rebuilding Database" loading screen pops up when a user's database on the server resets. This reset occurs when a user’s permissions change, like when a Sales Rep with a limited access profile gets promoted to Sales Manager with admin or full-access profile, or the other way around. 

The estimated time for this type of sync to complete depends on what change occurred and how many files are involved. If your permissions have been decreased (sales manager to sales rep), the sync should only take a few minutes. However, if your permissions have been expanded (sales rep to sales manager), the sync may take 30 minutes or more.

In either case, because the change is happening within the JobNimbus Cloud (our servers), the only thing you’ll need to do is wait for the process to complete before you can log in to the mobile app.

Do's and Don'ts

Do

  • Log into JobNimbus website before logging into your mobile app.

Don't

  • Uncheck the checkbox labeled "Exclude system activity from mobile devices" in access profiles, as this will slow down the mobile app.

FAQ

  • Why can I not see any of my Contacts in the Contacts list?

Try clearing your filters. Click on the icon in the upper right corner that looks like 3 bars in the shape of a funnel. In the Sort & Filter window, click on "Clear Filters" in the Filters header.

  • How do I call the customer from the Job info on the mobile app?
If the Job does not already have a primary Contact associated with it, you will need to edit the Job to add the Contact. Make sure the main phone number is listed in the primary Contact's info. You can then tap the phone icon directly from the Job in the mobile app and the Contact's phone number will be available to call.
  • I just downloaded the Mobile App for the first time, but can't login. What is happening?

Before you login to your Mobile App, you must first login to your Web App at least once. You can login to the Web App at app.jobnimbus.com.

  • I am having issues with my Mobile App sync. It stays on the Standby for Productivity screen and doesn't update. How can I fix this?

If there is no progress for several minutes and the progress slider appears frozen, close the app and relaunch it. Do not worry, this will not corrupt the syncing data. However, if the app has remained open with a stable internet connection for at least 30 minutes without any progress even after you have restarted the app, please contact Support via email or phone.

  • I am having issues with my Mobile App sync. It stays on the Rebuilding Database screen and doesn't update. How can I fix this?

If you have waited a few hours and still can’t log in, please restart the app and try again. For an individual who is having login issues, you may try changing from one Access Profile and moving them back (in the web app). For multiple users, you may need to update your Access Profiles in the web app by checking the "Exclude system activity" checkbox which will force a database rebuild. If you’re still unable to log in after restarting the app, please call or email Support for further troubleshooting and help.

 

Contact Us

Still have a few questions about your Mobile App? Contact Support at (855) 964-6287 or via email at support@jobnimbus.com.

Have a great idea to help us improve our Mobile App? Recommend features and vote for requests at JobNimbus Feedback!