QuickBooks Desktop

QBD Error - "A QuickBooks Company Data File Is Already Open and It Is Different From the One Requested or There Are Multiple Company Files Open"

Explanation: This means the wrong QuickBooks account is open for the Web Connector instance that you are running or that you have multiple companies open at once.

How to Fix:

  • Close down QuickBooks to make sure there aren't any unexpected instances running
    • Tip: using your computer's task manager can help you locate any hidden running programs
  • Reopen QuickBooks with the location you are trying to run the Web Connector for

  • Run the Web Connector by checking the box of the instance that needs to run and then click “Update Selected

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Another potential scenario that would cause this error is if the file path has changed for QuickBooks.

Please refer to this article for information on how to resolve the issue.