QuickBooks Online

QBO Error: "Invoice skipped because tax item could not be imported into JobNimbus."

Explanation: This error indicates the invoice or estimate is using a tax rate that has been deleted from QuickBooks.

Custom tax rates made ‘inactive’ in sales tax settings cannot be restored and JobNimbus cannot see them to import them so we are unable to import the invoice or estimate.

How to Fix:

The invoice or estimate must be edited to include a tax rate that JobNimbus has imported from QuickBooks. Creating a new custom tax rate inside QuickBooks may be necessary to match the percentage of the original rate.

Note: This error can also occur when the account does not have taxes, but the Products and Services in QuickBooks are Taxable/Not Tax Exempt. Once the items are marked “Tax Exempt,” the issue should be resolved after a retry of the error.