QBO Error: Not a Valid Product or Service Name

Products with long names or new lines/paragraphs will not sync with QuickBooks and will need to be edited.

Full Error: ”A business validation error has occurred while processing your request: Business Validation Error: Not a valid product or service name. Names must have at least one character and cannot include tabs, newlines or ':'.”

Explanation

QuickBooks has field requirements for Product names that sync over and will not allow anything over 31 characters or anything that uses a new paragraph format. It can also be rejected due to special characters if all other parameters meet the requirement.

Example of a Product

If there is an invoice or estimate that is utilizing one of these products, you will need to then also update the invoice or estimate with the new product name once you have followed the steps to resolve this error for the product.

How to Fix:

Reason

Resolution

Product Name is Too Long or Contains Invalid Formatting

Locate the Product in Products & Services in Settings
Edit the Product
Modify the Product Name and Save
Retry the Error and Run a Manual Sync

Invoices or Estimates that have a Product with this error will need to be updated. Typically, the Invoice will show a different error.