QBO Error - "This record contains the line item 'Product name', which is not found in Quickbooks."

Explanation: This means the product in JobNimbus has not synced to QuickBooks. All products and services used on a financial record have to be synced between JobNimbus and QuickBooks in order for the financial record to sync.

How to Fix:

  • In JobNimbus go to your Account Settings

  • Navigate to the Products and Services tab

  • In the drop-down by the search bar, choose “Both

  • Type the product that is not found to locate it 

  • If the product is “Hidden”, select the three dots to the right and choose Unhide so it can sync to QuickBooks

  • Once the product has synced, “retry” the invoice in the sync error report.

    • Once it syncs, you can hide the product again in JobNimbus if you don’t want it to be used in the future

If the product is active in JobNimbus but still not syncing to QuickBooks, refer to this article for troubleshooting steps.