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QuickBooks Online (Acc Sync) Error - "This record contains the line item 'Product name', which is not found in QuickBooks."

Explanation: This means the product in JobNimbus has not synced to QuickBooks. All products and services used on a financial record have to be synced between JobNimbus and QuickBooks in order for the financial record to sync.

Resolution

  • In JobNimbus, click on your profile picture or initials and select Settings. 

  • In the Settings menu on the left, select Products & Services.

  • In the dropdown at the top of the list that says "Visible", select “Both”.

  • Type the product that is not found into the Products and Services search bar to locate it.

  • If the product is listed as Hidden, select the three dots to the right and choose the Unhide option so it can sync to QuickBooks.

  • Once the product has synced, “retry” the invoice in the sync error report.

    • Once it syncs, you can hide the product again in JobNimbus if you don’t want it to be used in the future.

If the product is active in JobNimbus but still not syncing to QuickBooks, refer to this article for troubleshooting steps.