--- title: "QuickBooks Online Error - \"TxnID Cannot Be Linked\"" description: "Explanation: Two entities or transactions can be linked only if they belong to the same Customer or Job." --- [Skip to content](https://support.jobnimbus.com/quickbooks-online-error-txnid-cannot-be-linked#main-content) English Show submenu for translations [Contact Us](https://support.jobnimbus.com/kb-tickets/new?hsLang=en) ![JN\_Logo\_Long-White@1x.png\]](https://support.jobnimbus.com/hs-fs/hubfs/JN_Logo_Long-White@1x.png?height=40&name=JN_Logo_Long-White@1x.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://support.jobnimbus.com/kb-tickets/new) - [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.jobnimbus.com/?hsLang=en) 2. [QuickBooks](https://support.jobnimbus.com/quickbooks?hsLang=en) 3. [QuickBooks Online](https://support.jobnimbus.com/quickbooks?hsLang=en#quickbooks-online) # QuickBooks Online Error - "TxnID Cannot Be Linked" ## Explanation: Two entities or transactions can be linked only if they belong to the same Customer or Job. If you see this error, it means that the transactions you are trying to link (invoice and payment, for example) are referring to different customers. ### How to Fix: **Recreate** the payment under the same customer as the invoice you are trying to pay. 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