A record is a contact, job, estimate, invoice, credit memo or payment. If you have an error and you resolved it, often you need to select "retry" in the error log. This allows the program to re-recognize the changes that you have made. The record can then sync after you have fixed the error.
Select Drop-down below
- Select "Show Sync Errors"
- Select Ctrl+f (PC) Command+F (Mac) on your keyboard to search for the error. (optional, you may search through the error log as well)
- Type in the name or number of your record (optional)
- Locate the record
- Select "retry"
- Complete a force sync. In Quickbooks Desktop do a manual update in Quickbooks online select "Sync Now"
Error log location:
Searching for key information from control (Crtl+f) or (Command+f).
Locating the record:
Quickbooks Desktop force sync/manual update:
Quickbooks Online force sync: