A record is a contact, job, estimate, invoice, credit memo or payment. If you have an error and you resolved it, often you need to select "retry" in the error log. This allows the program to re-recognize the changes that you have made. The record can then sync after you have fixed the error.
Select Drop-down below
Error log location:
Searching for key information from control (Crtl+f) or (Command+f).
Locating the record:
Quickbooks Desktop force sync/manual update:
Quickbooks Online force sync: