- Before you Start
- Terms and Conditions
- Starting Your Trial Account
- The Different Subscriptions
- Your Sales Contract
- Accessing Your Subscription
- Updating your Payment Information
- Canceling Your Subscription
- Do's and Don'ts
JobNimbus allows you to customize your experience through the use of different types of subscriptions. Your subscription allows you to add users to your JobNimbus account. Work with your JobNimbus Sales Representative to know which subscription is best for you.
Once you have an account, viewing and and updating your subscription is easy.
Before we Get Into it
Before you start, figure out which subscription plan you will be needing for your account. Work with our Sales Account Executive to find what features and integrations you will need for your JobNimbus account. Write down which of your team members will be using JobNimbus and plan out how many users you will need on your account subscription.
Once you know what you will include in your subscription and how many users you will need for your account, you can budget out your account. Multiply the number of users you will need by the price of your subscription; this will give you your monthly budgeted amount for your JobNimbus account. Note: there is an option to pay annually, and the annual option includes a 10% discount.
Terms and Conditions
All JobNimbus subscriptions are subject to our Terms and Conditions. Follow the provided link for more detail on how this may apply to your subscription.
When you create an account, you can view your current subscription on your Subscription page in JobNimbus. To access your Subscription page in JobNimbus, click on your name in the top right corner and select Subscription from the drop-down menu.
Start Your Trial Account
If you don't already have an account with JobNimbus, setting up one is easy. You can start by creating a TRIAL account. There is no credit card required to start your Free Trial.
A Trial account will allow you to use and test all of JobNimbus's features for free for 14 days. Don't worry, after those 14 days are up, any Contacts you added or Templates and Reports you've created will still be there even if you let your trial lapse.
Creating Your Trial Account
First thing you will need to do is visit our web page: https://www.jobnimbus.com/trial-signup/
This page will ask you for basic information, such as your name, email address, phone number, and to create a password. After you fill out all of the information, click "Next".
You will then be prompted to fill out your Company name, choose what kind of trade your company does, and how many users your company will have.
After you fill out your company information, you can then click "Get Started".
The Different Subscriptions
We know each company runs differently, so JobNimbus offers a variety of different pricing structures to meet your company’s individual needs. Our customizable experience offer a variety of features that will help take your company to the next level. Subscriptions are priced per user. Before deciding on which JobNimbus subscription features you will need, it's a good idea to write down which of your team members will be signing into JobNimbus to plan out how many user licenses you will need.
Once you know which subscription tier is right for you, and how many team members will be using JobNimbus, you can set a budget for your company. To set your budget, multiply the number of users you wrote down by the price of the price quote you received from your Sales Account Executive. This number is the amount due at the beginning of each billing cycle. Note: a 10% discount applies to all annual subscriptions.
If you would like to compare the benefits of our different pricing packages, please reach out to one of our Sales Representatives, or click on the following link, JobNimbus Pricing. JobNimbus is here to help you customize your experience.
Your Sales Contract
Before you can update your subscription, you will need to first sign your pending Contract. This Contract can be signed and reviewed on your Subscription page in JobNimbus. To access your contract, you can either click on the banner notification at the top of the page or click on your name in the top right corner and select Subscription from the drop-down menu.
You can now view your contract in detail and even sign it right inside JobNimbus. Digitally sign your contract by typing your full name in the space provided and check the box acknowledging you are digitally signing the contract.
After you have signed the contract, be sure to update your Credit Card information at the bottom of the window and click on "Complete & Upgrade".
Congratulations! You now have a signed contract with JobNimbus. If this is your first contract with JobNimbus, the next step is to set up a call with our a Growth Service Advisor who will help you and your company along your journey with JobNimbus.
If your Contract has expired for any reason before you sign it, you will need to reach out to your Sales Account Executive to verify the offer is still valid and to rebuild your Contract.
Modifying your Contract
Signing a contract with JobNimbus provides you with many benefits in return for your commitment to the terms outlined in your contract. Depending on these terms, we may ask to speak with you prior to making changes that may go against those terms.
Accessing Your Subscription
You can access your Subscription and update your payment option by clicking on your name in the top right corner and selecting Subscription from the drop-down menu.
Here, you can review the number of team members you have. You can also review your monthly or yearly rate, and your next payment date. The billing period is the day after you made your payment to the due date of your next payment.
If you would like to change your subscription. Click on "Change Subscription."
Here, you may be able to update the number of paid user licenses on your account and select a different billing cycle term. Note: committing to an annual subscription term includes a 10% discount. Depending upon your Subscription, we may ask to speak with you before making your desired change(s).
Depending upon your Subscription, when you deactivate or invite a team member, the number of users in your Subscription will either decrease or increase, automatically. When you add a team member in the middle of your billing period, there may be a pro-rated charge in addition to your updated monthly subscription charge. In the event that your Subscription prevents you from reducing the number of paid, committed user licenses, we may ask to speak with you to discuss requirements for making this type of change.
To show appreciation to our most loyal customers, Legacy account holders have full access to all available JobNimbus features at their original, grandfathered subscription pricing. In order to maintain this guaranteed pricing, you may be asked to maintain a minimum number of committed user licenses. In the event that you would like to make a change resulting in the loss of your guaranteed pricing, we may ask to schedule a time to meet and discuss your options in-depth.
Updating Your Payment Information
At the bottom of your Subscription page, you will see "Payment Info." This is where you will be able to view your upcoming payment information, see which Subscription you are enrolled in, how many user licenses you are currently paying for, how much you are paying monthly, and when your next upcoming payment will be due.
You can also choose to update your credit card information if you need to. To update your credit card information, click on "Update Credit Card".
This is where you can update your credit card information. Remember to appropriately fill out all text fields.
If there is an issue with a payment not going through, JobNimbus will automatically try running the payment each day for a total of three times. After the third time, it will stop, and the account will be suspended until you enter a valid payment method.
In the Payment Information section, you also have the option to download your JobNimbus subscription invoices. When you download an invoice, it will include the following information:
In the event that JobNimbus is unable to process your Subscription payment using the payment information on file, your Account may become Suspended. JobNimbus will attempt to process your payment each day, for three days. After the third failed attempt, the account will become Suspended until you enter a valid payment method. In order to reactivate your account, simply login to your JobNimbus website application at app.jobnimbus.com and update your payment information.
Cancelling your Subscription
At JobNimbus you may cancel your subscription. To start your cancellation, click on the text labeled, "I no longer want the benefits of JobNimbus".
This will pull up the process to start cancelling your account. To help you through the process, we suggest you setup an appointment with one of our Account Review Specialists.
Note: JobNimbus accounts are never deleted, but remain in perpetuity. If you wish to renew your account, you can. Your account will be there and you can start where you left off.
Sales tax for software services, like JobNimbus, varies from state to state. If a state that JobNimbus has a presence in recognizes any of our products as taxable, we're required to charge sales tax.
Please see the following Sales Tax article about which states JobNimbus is required to collect sales tax in, what you can do if you are tax exempt, and how you can get help with any other questions you might have about this.
Do's and Dont's
- Periodically check your subscription and make sure your administrators know how many active seats, or paid users, you currently have.
- Give Subscription access to team members you don't want to have access to update the number of Team Members or to receive the emailed billing receipt.
Next, visit our article on Settings.
- Can I call in and have JobNimbus take a payment?
For security reasons, we do not enter in payments over the phone or via email. A live account holder who is an admin must log in and enter the payment.
- When I click on my name in the top right corner, why can't I see Subscription in the menu?
In order to view Subscriptions, you will need to have Subscription Access in the Access Profiles settings. To learn more about Access Profiles and how to change them, visit our article on Settings.
- Some of my team members are receiving the emailed billing receipt from JobNimbus and I don't want them to.
All team members with Subscription Access in the Access Profile settings will receive the emailed billing receipt. If you don't want your team members to receive the email, make sure that they do not have Subscription Access. To learn more about Access Profiles and how to change them, visit our article on Settings.
- I have deactivated a user, but it didn't decrease the number of active seats in my subscription settings.
Contact JobNimbus support to help you. You may be on a plan that requires you to speak with our sales team in order to modify your account subscription.
Will my account be deleted if I pause my subscription?
JobNimbus accounts are never deleted but remain in perpetuity. If you wish to renew your account, you can. Your account will be there and you can start where you left off.
I was charged additionally for adding a new team member.
It is important to note that JobNimbus subscriptions are paid per user. All users on an account share the same subscription tier.
Still have a few questions about setting up your company’s subscription? Contact Support at (855) 964-6287 or via email at firstname.lastname@example.org.
Have a great idea to help us improve our subscription page? Recommend features and vote for requests at JobNimbus Feedback!