This guide is to help you get down the basics of the JobNimbus CRM (mobile app is a different guide). It is intended to cover key areas you will use in your account. These include entering in new customers, emailing them and creating reports. Additionally, it will cover basic financial tasks such as creating an estimate, converting it to an invoice and accepting a payment. It explains where to find a lot of key functionality in JobNimbus and what items do.
Time estimation: 1-2 hours
There are a total of 9 milestones in this guide. If you have created each item in your JobNimbus account, along with reading the content in each of the drop-downs below, you will have a solid foundation of JobNimbus! Each milestone has a star next to it ★
Let's get started!
(select arrow for drop-down)
Settings is where you set up most of the core features in your account. It is where you enable features, set up integrations, create workflows and control permissions.
Team is where you set up the users in your account. You may make a member inactive if they are no longer on your team. Simply add their first name, last name and email and they will have their own login!
Action Menu: The action menu has profile details of the user who is logged in. Such as email, phone number and what access profile they are on. It has the business hours which affect the calendar. Also it has notifications which control if a notification goes to email or shows up on the mobile app. Lastly it is where you can sync calendars such as Google Calendar.
Subscription is where billing is controlled. Here is where you control the amount of users in your account and which credit card to keep on file for payments.
The dashboard is where you can setup your report to display every time you log in. Create the most important reports then select the ones you would like to have show up when you log in each time. By default a contact report will show. However you can create custom reports and name them however you want, along with which columns you would like. See the reports section of this guide to learn more.
Contact Type is the kind of contact. Most contacts are customers, however you may have other types such as "supplier" or "subcontractor". Also, you may create a custom kind of contact in settings under the contact workflows tab if you have access to settings.
Status is a step in the workflow process. By default you contact may be in a "lead" status, and as you continue to work with the customer they may move into a "sign contract" status for example.
3. Contact tabs:
You can have up to six tabs available. If you enable "Jobs" and "Work Orders" in settings tab on features, then you will have six tabs. Read through each of these tabs. In later steps, we will explore how to create some of these items.
1) Activity: The first tab is the "Activity" tab. This tab will let you know of the entire history of the contact. If you select "All" from the drop-down nothing will be excluded. You can see a time stamp of who made changes to this contact and at what time. You can see "Sarah D" on "3/14/2019" at "12:25 PM" updated this contact by adding a start date and an end date. Additionally, the status was changed from "Lead" to "Signed Contract" on "1/9/2019". This audit trail on a contact can be very useful for holding employees accountable, and seeing when changes were made. It also tracks when emails were sent, internal @ mention activity etc...
2) Jobs (Optional):
If you have jobs enabled you will have the ability to create a job. The Job's interface looks identical to a contact. However, it doesn't have an email field. Often, customers enable jobs if they have repeat business from the same customer. Or if their customers are in multiple locations. You may learn more about jobs here.
3) Tasks: Tasks are like a "to-do list". You can have a task with a start date and end date. By default the task types are Phone Call, Meeting and Appointment. To create a custom task you can add a new one in settings on the "tasks" tab. Tasks show in reports, the calendar and are available on the mobile app.
This task was marked as complete.
4) Attachments: Attachments are documents or photos that are uploaded to your contact. If you create a financial such as an invoice/estimate it will automatically turn into a .pdf upon save and be linked to the contact. Often customers upload other kinds of contracts that they may have created outside of JobNimbus. Also, many mobile users in the field upload photos through the mobile application.
Select "Browse" to find the document on your computer.
5) Financials: The financials tab displays each financial document that you have created. By default there are estimates, invoices, credit memos and payments. You may enable budgets and material orders in settings on the "features" tab. If you double click on the financial document number you will see it open.
To create any financial (estimate, invoice, material order, credit memo or payment):
Select "+Add Estimate/Invoice/Material Order/Credit Memo/Payment" on the right.
To open this document "double click"
6) Work Orders (Optional, if enabled): Work orders are enabled in on the "Features" tab in settings.
Make sure your contact has a valid email address. Assign the contact to other team members in order for their emails to be an option to email to.
Notes are flexible and can be used in different ways. Often, companies create a note to internally notify others of any updates on a contact. Let's create a note!
You can use the @ mention feature in notes. This way your colleagues can receive a notification via email or as a reminder inside the mobile app.
Tasks, just like notes are flexible. Tasks are like a to-do list of items that you can get done. You can create a list of multiple items to do in one task, or you can make multiple tasks. A nice way to use tasks is to create them based on status. You can even automate tasks and create them when a contact moves to a certain status. When you have completed a task you can check it off. Tasks also appear in the mobile app. You may also create a task report to see any outstanding tasks that have not been completed.
View the task on the calendar
Scroll down in the "Calendars" area. Toggle between showing tasks that are completed.
Double click on the task in the calendar and the task appears on the right. You may mark as complete.
JobNimbus has many kinds of reports. It is very useful to have the reports saved in "My Reports" You can add columns, remove columns. You can add columns, remove columns, add filters and calculations.
Add the most important columns to you, and remove the ones that are not relevant. Re-name the report name if you would like. Also, it is often useful to select more than 10 records per page (100). Don't forget to save!
By default JobNimbus has four boards that are created (sales, production, billing and work orders). For the following example make sure you have a contact created in a status of Lead, Inspection, Estimate or Signed Contract.
In the example below, we can see Janet has been dragged from "Lead" and dropped into "Inspection".
Select the "ellipse"
Notice each column on a board correlates with a status.
See this board with a custom workflow and correlating custom statuses. There are numbers for how long the customer sits in "days in status" along with the initials of who is assigned the contact.
You can create a product in two ways in JobNimbus. You can create it in settings on the products and services tab. Or you can add a product on the actual financial record (estimate/invoice). If you have many products, the best way to import them is through one of our integrations such as Beacon or Quickbooks.
Select "Edit" to edit the name or cost of a product.
Estimates are often a draft type of document and are later converted into invoices and material orders. Some companies use them and some do not. Some hand them to their customers and some wait until they become an invoice. Estimates contain line items from products and services.
Type in the name of the product you created.
You can convert an estimate to an invoice. It will save all the products you have. This can save time as you progress through your work.
You may email your invoice.
Accepting payments if one of the final steps after you have sent an invoice for the work that is completed. You can accept a payment in JobNimbus and associate it to an invoice.
1. Created a contact
2. Emailed a contact
3. Created a note
4. Created task
5. Created a contact report
6. Created a product
7. Created an estimate
8. Converted an estimate to an invoice
9. Created a payment
You have completed the Onboarding Guide! Congratulations!