--- title: Why Am I Seeing Records From a Different Job or Contact Than The One I Am Viewing? description: Learn what to do if you are seeing files or emails associated with a Job or Contact that is different from the one you are viewing. --- [Skip to content](https://support.jobnimbus.com/what-am-i-seeing-records-from-another-job-or-contact#main-content) English Show submenu for translations [Contact Us](https://support.jobnimbus.com/kb-tickets/new?hsLang=en) ![JN\_Logo\_Long-White@1x.png\]](https://support.jobnimbus.com/hs-fs/hubfs/JN_Logo_Long-White@1x.png?height=40&name=JN_Logo_Long-White@1x.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://support.jobnimbus.com/kb-tickets/new) - [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Jobs and Contacts](https://support.jobnimbus.com/jobs-contacts-and-boards?hsLang=en#jobs-and-contacts) # Why Am I Seeing Records From a Different Job or Contact Than The One I Am Viewing? ## Learn what to do if you are seeing files or emails associated with a Job or Contact that is different from the one you are viewing. #### On This Page - [Related Records](https://support.jobnimbus.com/what-am-i-seeing-records-from-another-job-or-contact#related) - [Files Missing From a Contact](https://support.jobnimbus.com/what-am-i-seeing-records-from-another-job-or-contact#files-missing) - [Emails Showing on Multiple Unrelated Records](https://support.jobnimbus.com/what-am-i-seeing-records-from-another-job-or-contact#unrelated) --- If you are seeing multiple records on a Job or Contact that are not directly related to it, there are two possibilities. If you are seeing multiple records (emails, documents, note, etc.) then the Job or Contact you are viewing has a related Job or Contact. If you are seeing multiple unrelated Contacts or Jobs in an email thread, this means that the Contacts listed share an email address. ### Related Records If you are seeing records that are associated with a different record than the one you are currently viewing, it most likely means that you have the **Include Related option toggled on.** When this option is on, any records that are associated with a Job or Contact to which the client is related will appear. To access the **Include Related toggle,** click on the **filter tab** at the top of your chosen Job section and **toggle the option on or off** (it will show in blue when it is on). Financial record tabs show this toggle at the top of the section. ![](https://support.jobnimbus.com/hs-fs/hubfs/image-png-Oct-13-2025-09-14-26-7028-PM.png?width=350&height=566&name=image-png-Oct-13-2025-09-14-26-7028-PM.png) This field allows you to view record information for Jobs and Contacts that are related to each other. - **Example 1:** If a Contact is a landlord with multiple addresses and therefore multiple separate Jobs, then you can view all the records from each Job on the landlord's Contact record. - **Example 2: ** If two spouses are listed as [Related Contacts](https://support.jobnimbus.com/what-does-it-mean-to-relate-contacts?hsLang=en), then you can check the related box to view their collective records (such as emails) on their shared Job. If you do not with to view this additional information, simply **uncheck the box** to hide it. **Note: ** - The Related checkbox is on the **Activity, Tasks, Documents, Photos, and Financials tabs.** These are controlled *separately*, and must be checked or unchecked on *each tab.* - If the Related checkbox is checked or unchecked, the change will reflect for **all users** on your account. - "Include related" on a Job pulls in records from the Contact linked to that Job — it does *not* include records from other Jobs that share the same Contact. To view records across all related jobs, navigate to the Contact record and enable "show related" there. --- ### Files Missing From a Contact Documents and Photos belong to the record they were added to. When you add a file or photo on a Job, it's saved to that Job, not to the Job's Contact. A Contact's **Photos** and **Documents** tabs only show what was added directly to the Contact by default, so a Job's photos can look like they're missing.  To see the documents added to a Job, open the Job itself or turn on **Include Related** in the Contact's **Documents** tab. To see the photos added to a Job, open the Job itself or turn on **Show Related** in the Contact's **Photos** tab. --- ### Emails Showing on Multiple Unrelated Records If you are seeing multiple Contacts on an email thread that *are not related* to one another as described above, this means that multiple Contacts listed share the same email address.  In order to correct this, you will need to go through the Contacts listed on the email thread and update the email address fields so that each Contact has a unique email address.  - [Learning and Training Resources](https://support.jobnimbus.com/learning-and-training-resources?hsLang=en) - [Jobs, Contacts, and Boards](https://support.jobnimbus.com/jobs-contacts-and-boards?hsLang=en#main-content) - [Jobs and Contacts](https://support.jobnimbus.com/jobs-contacts-and-boards?hsLang=en#jobs-and-contacts) - [Boards](https://support.jobnimbus.com/jobs-contacts-and-boards?hsLang=en#boards) - [Documents & Photos](https://support.jobnimbus.com/jobs-contacts-and-boards?hsLang=en#documents-photos) - 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