---
title: What is Engage and How Do I Add It to My JobNimbus Account?
description: Integrating with Engage provides a faster and more effective way to communicate with your customers via text without having to leave JobNimbus.
---

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2. [Engage](https://support.jobnimbus.com/engage?hsLang=en)
3. [Set-Up](https://support.jobnimbus.com/engage?hsLang=en#set-up)

# What is Engage and How Do I Add It to My JobNimbus Account?

## Learn about JobNimbus' built-in texting platform, Engage, and how to add it to your subscription. 

#### On This Page

- [What is Engage?](https://support.jobnimbus.com/what-is-engage-and-how-do-i-add-it-to-my-jobnimbus-account#what-is-engage)
- [Adding Engage to Your Subscription](https://support.jobnimbus.com/what-is-engage-and-how-do-i-add-it-to-my-jobnimbus-account#add-engage) 
    - [Meet with a Representative](https://support.jobnimbus.com/what-is-engage-and-how-do-i-add-it-to-my-jobnimbus-account#meet)
    - [Self Sign-Up](https://support.jobnimbus.com/what-is-engage-and-how-do-i-add-it-to-my-jobnimbus-account#self)
- [Registration](https://support.jobnimbus.com/what-is-engage-and-how-do-i-add-it-to-my-jobnimbus-account#Registration) 
    - [Registration Failure Troubleshooting](https://support.jobnimbus.com/what-is-engage-and-how-do-i-add-it-to-my-jobnimbus-account#troubleshooting)

---

### What is Engage?

Engage is JobNimbus' built-in texting platform that allows you to easily keep in touch with your customers to pursue leads, provide Job updates, and more. Available to customers in the United States and Canada.

#### Benefits of Engage

- 87% of homeowners prefer text messaging above any other form of communication.
- Texts yield a 5x higher open rate and 8x higher response rate than email.
- 90% of texts are opened within 3 minutes of being received and 98% are opened overall.
- With Engage, you can track all of your text communications directly within your JobNimbus account.

**Ready to add Engage to your Subscription? Follow the steps below!**

---

### Adding Engage to Your Subscription

⚠️ All major US carriers **require full registration** of an approved "application-to-person" use case. Without this, starting September 1, 2023, there will be a **full block** of all unregistered US-bound messages.

⚠️ Engage registrations are reviewed through a human review process to manually check all information provided, this process may take **5 days to 3 weeks** to complete. Ensuring all of your information isaccurate when completing Engage registration will ensure a smoother, quicker registration process.

If you manage your company's JobNimbus Subscription and would like to add an Engage plan to your account, follow one of the options outlined below.

#### Meet with a Representative

- If you would like to meet with a dedicated representative to discuss adding Engage to your subscription, click on the **Engage tab.**

- - If you are an existing customer who is *not on a trial account,* **click Add Engage for Existing Customers.**

![](https://support.jobnimbus.com/hs-fs/hubfs/image-png-Jan-29-2026-08-18-21-7703-PM.png?width=670&height=452&name=image-png-Jan-29-2026-08-18-21-7703-PM.png)

- - If you are a new customer who is *on a trial account,***click Add Engage for New Customers**

**![](https://support.jobnimbus.com/hs-fs/hubfs/image-png-Jan-29-2026-08-17-40-6086-PM.png?width=670&height=459&name=image-png-Jan-29-2026-08-17-40-6086-PM.png)**

- Once you are directed to the appropriate scheduling link, choose a time to meet with a team memberwho can advise you on the best Engage plan for your business.

#### Self Sign-Up 

- Click on your **profile icon or initials** in the top right corner and select **Subscription **from the dropdown menu.
- Here, you can review the available Engage Plans. 
    - **Note:** You can calculate a suggested plan based on your anticipated activity by clicking "Which Plan is Best for You?"

![Screenshot 2022-12-21 at 8.42.56 AM](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202022-12-21%20at%208.42.56%20AM.png?width=655&height=202&name=Screenshot%202022-12-21%20at%208.42.56%20AM.png)

- When you are ready to move forward, select **Add to Subscription **under your chosen plan.

---

### Registration

- Once you have enrolled in a plan, select the **Engage tab** from your navigation.
- Here, you will see the following page:

![](https://support.jobnimbus.com/hs-fs/hubfs/image-png-Jan-29-2026-10-27-35-8075-PM.png?width=670&height=502&name=image-png-Jan-29-2026-10-27-35-8075-PM.png)

- Fill out **all of the fields, **then click **Submit** at the bottom of the page. 
    - Customers in the United States should fill out their EIN. Customers located in Canada should select the Canada  option during registration and fill out their CBN.
    - A pop-up will appear after entering the EIN displaying the associated company name from official tax records. You can select **"Use this information"** to populate the registration form with the correct company name.

- If all of the information is correct, you will be navigated to a walkthrough to help you get started configuring your Engage settings shortly after submitting. 

**Note:** The registration screen will show again when you click Engage if the information entered is not correct. If this happens, consult the list of common registration failure reasons below.<https://support.jobnimbus.com/how-do-i-contact-technical-support?hsLang=en>

#### Registration Failure Troubleshooting

If your Engage registration fails to go through, you may need to address one or more of the following registration requirements.

1. **A public website that reviewers can verify**
   
     1. Your website must be accessible (not “under construction,” and not behind a login), and it should clearly include links to: 
            1. **Privacy Policy**
            2. **Terms & Conditions / Terms of Service**
     2. **Common failure:** Reviewers can’t find these pages, the links are broken, or the site is not publicly viewable.
2. **Website terms must clearly allow texting** 
     1. Your Privacy Policy / Terms should include (or your opt-in language should clearly disclose): 
            1. **What users are signing up for** (program purpose)
            2. **Message frequency** (e.g., “Msg frequency varies”)
            3. **“Message & data rates may apply”**
            4. **How to opt out** (Reply **STOP**)
            5. **How to get help** (Reply **HELP** + support contact info)
            6. **A statement that aligns with carrier expectations** (at minimum: you don’t misuse/sell mobile numbers or **Opt in Consent** for SMS marketing)
     2. **Common failure:** Terms exist but don’t mention texting/consent/opt-out in any clear way.
3. **A verifiable opt-in method (this is where many rejections happen)**  
     1. You must describe **exactly how users consent** and provide the proof/script for the method you choose.
     2. If you use **verbal consent** provide the ***exact script*** your team reads, including required disclosures: 
            1. **Brand/company name**
            2. **Purpose of messages**
            3. **Message frequency**
            4. **Message and data rates may apply**
            5. **STOP/HELP instructions**
            6. **Link or reference to Terms + Privacy**
            7. **Common failure:** “Verbal consent” selected but no script provided.
     3. If you use a **web or in-person form,** provide: 
            1. **The URL where the opt-in happens (or a publicly hosted screenshot if behind login)**
            2. **The opt-in disclosure is an unchecked box that the user can check allowing for texting but is not forced to check to submit**
            3. **Common failure:** form exists but opt-in language is missing/unclear or not publicly verifiable.
     4. **Note:** If you select multiple opt-in methods (e.g., verbal + web), you must provide details for **each** method.
4. **Sample messages that match real use** 
     1. Provide 2–3 sample texts that: 
            1. **Clearly identify your business/brand**
            2. **Use placeholders for variables (e.g., \[FirstName\], \[Date\])**
            3. **Include STOP opt-out language in at least one sample**
            4. **Match what you actually plan to send**
     2. **Common failure:** Sample messages don’t identify the sender or don’t include opt-out language anywhere.
5. **Basic business info must match everywhere** 
     1. Make sure these are accurate and consistent: 
            1. **Legal business name**
            2. **EIN (if required for your business type)**
            3. **Physical address**
            4. **Website domain**
            5. **Industry / business type**
            6. **Contact email**
     2. **Common failure:** Website domain doesn’t match what’s listed in submission, or the policy links point to a different domain.

**If you have gone through these troubleshooting steps and are still having issues with your registration, reach out to [JobNimbus Technical Support](https://support.jobnimbus.com/how-do-i-contact-technical-support?hsLang=en) for further assistance.**

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