--- title: What is the Email Status That I See in My Contact's Activity? description: Learn about where to find your email status and what the different statuses mean. --- [Skip to content](https://support.jobnimbus.com/what-is-the-email-status-that-i-see-in-my-contacts-activity#main-content) English Show submenu for translations [Contact Us](https://support.jobnimbus.com/kb-tickets/new?hsLang=en) ![JN\_Logo\_Long-White@1x.png\]](https://support.jobnimbus.com/hs-fs/hubfs/JN_Logo_Long-White@1x.png?height=40&name=JN_Logo_Long-White@1x.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://support.jobnimbus.com/kb-tickets/new) - [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.jobnimbus.com/?hsLang=en) 2. [Jobs, Contacts, and Boards](https://support.jobnimbus.com/jobs-contacts-and-boards?hsLang=en) 3. [Communications](https://support.jobnimbus.com/jobs-contacts-and-boards?hsLang=en#communications) # What is the Email Status That I See in My Contact's Activity? ## Learn about where to find your email status and what the different statuses mean. Under a **Job or Contact's Activity tab,** you will see all recorded outbound emails list a **Status** above the subject line.  **Note:** Email status only tracks whether an email was delivered. It's separate from the Status on a Work Order or other record, which moves through that record's Workflow. The status will update in the following ways: - **Sending-** The email is still on its way out of JobNimbus. - **Sent-** The email is successfully outbound. - **Clicked-** If applicable, a link or attachment has been interacted with by the recipient. - **Rejected-** The recipient's email server denied the message and could not successfully deliver. - Oftentimes, this is dependent on the **recipient's server security settings and action is needed on their part.** In *some* instances, we can manually push these emails through. Reach out to our [Support Team](https://support.jobnimbus.com/how-do-i-contact-technical-support?hsLang=en) if you are unsure of the reason for this status, and we will do our best to assist. - **Bounced-** For a variety of reasons, such as a misspelled address, the email could not successfully deliver. - **Opened-** The email has been opened by the recipient. When an email has **bounced** or been **rejected**, a notification will be sent to the user who initiated the email as shown below. ![email rejected notification](https://support.jobnimbus.com/hs-fs/hubfs/Support%20-%20Knowledge%20Base/Knowledge%20Base%20Import/Communication/UI%20Lipstick%20Update/email%20rejected%20notification.png?width=462&name=email%20rejected%20notification.png) Check out [who is notified about email replies and delivery problems](https://support.jobnimbus.com/when-my-contact-replies-to-an-email-that-has-been-sent-from-jobnimbus-who-is-notified?hsLang=en) to learn more. --- ### Which emails will display a status? - Email status tracking is available for emails sent through JobNimbus's standard email system. These include: - Emails sent manually from a Job or Contact - Invoices, work orders, and other financial records sent via email - Custom document emails - **Estimates** sent through the New Sales Experience don't show delivery or open status in the Activity feed. These emails go through a separate system and only log that the email was sent. 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