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Who Supports the Global Payments Integration?

Learn who supports issues with Global Payments and the JobNimbus and Global Payments integration.

To get support for Global Payments or JobNimbus payments, contact the appropriate team based on your issue: use Global Payments Client Care for account and billing questions, Global Payments Technical Support for outages and transactions, and JobNimbus Support for payment recording or the customer payment portal.

Who Do I Contact for Global Payments Account Questions?

For questions about your Global Payments credentials, fees, funding status, or account configuration, contact their Client Care Team:

  • Phone: 800-774-6462 x3
  • Email: customerservice@openedgepay.com
  • Contact details are subject to change — verify current information directly with Global Payments if you have trouble reaching their team.

Who Do I Contact for Global Payments Technical Issues?

For technical questions, outages, or transaction verification, contact the Global Payments Technical Support Team:

  • Phone: 800-774-6462 x2
  • Email: support@openedgepay.com

If you are experiencing issues with OpenEdge View, which is your portal to log into Global Payments, you will need to speak with Global Payments for assistance.

JobNimbus does not integrate with OpenEdge View.

Who Do I Contact for JobNimbus Payment Issues?

If you have questions or issues with payments not being recorded properly in JobNimbus, or issues with the JobNimbus payment portal where your customers submit payments, contact the JobNimbus Support Team: