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      Why Can’t I Move a Card to Another List?

      If you receive an error when trying to drag a Card and drop it into another List, follow the steps in this article to correct it.

      To Correct the "Status not Applicable" Error

      • Check to make sure the Status you are trying to change the record to does not belong to a different Workflow type. Records cannot be moved from one Workflow to another.

        Board - Card not moving into List
      • By editing the Board, you can adjust what Workflows and Statuses appear within your Lists. Notice the Status column and how it is configured.
      • For example, if you have assigned "Residential Retail - Lead" to that List, only records within the Residential Retail Workflow will be able to move over.
      • If a Status name appears in more than one Workflow, you can assign a List to "All Workflows - [Status name]" to allow records of any Workflow to appear once they are assigned to that Status.
      • Keep in mind that the name of the Status must be identical across all Workflow types for this to work.
      • If you have Advanced Workflows enabled, make sure that you have access to update the Status.
      • When editing a Workflow, check the Access Profile column next to the Status to ensure you have the permissions to send the record to that specific Status.