Why Isn't My Customer Getting My JobNimbus Emails?

If your customer says they didn't get an email you sent from JobNimbus, their email provider may be filtering it into spam or junk. Adding JobNimbus's sending domains to their safe senders or allow list (also called whitelisting) tells the provider these emails are safe. The same steps apply if you aren't getting JobNimbus notification emails in your own inbox.

Checking a JobNimbus Email's Status

1. Open the Contact or Job and find the email in the Activity feed.
2. Select the status icon on the email to see whether it was sent, delivered, bounced, or opened.
3. Ask your customer to check their spam, junk, and Promotions folders.
4. Confirm the customer's email address on the Contact is spelled correctly, with no extra spaces.

Delivered means your customer's email provider accepted the email. It can still be filtered into spam or junk. Estimates sent from the New Sales Experience don't show this status.

JobNimbus Domains and IP Addresses to Allow

• Ask your customer, or their email admin, to add these to their email provider's safe senders or allow list. If you aren't getting JobNimbus emails yourself, add them to your own email.
  
  • Domains:
    • jobnimbusmail.com
    • jobnimbus.com
    • sumoquote.com
  • IP Addresses
    • 159.183.10.203
    • 149.72.85.158
    • 167.89.24.130
    • 147.253.211.246
• Microsoft Defender might auto-unsubscribe emails. To make sure that you receive JobNimbus emails while using Microsoft 365:
  1. Log into Microsoft Defender
  2. Click on Threat Policy and Threat Links
  3. Click on Link Policy
  4. Exclude ".sendgrid.net"
• If your company or your customer's company has an email admin, they can allow these domains for everyone on the company's email at once.

Allowing JobNimbus Email Links in Microsoft Defender

Microsoft 365 accounts with Microsoft Defender for Office 365 use Safe Links, which scans and rewrites links in incoming email. JobNimbus emails contain link-tracking links that end in sendgrid.net. An email admin with the Security Administrator or Organization Management role can stop Safe Links from rewriting these links in JobNimbus emails:

1. Go to the Microsoft Defender portal at security.microsoft.com.
2. Select Email & collaboration, then Policies & rules, then Threat policies.
3. Select Safe Links in the Policies section.
4. Select the custom Safe Links policy that applies to the people who aren't getting JobNimbus emails.
5. In the URL & click protection settings section, select Edit.
6. Under Do not rewrite the following URLs in email, select Manage URLs, then Add URLs.
7. Enter *.sendgrid.net/* and press Enter, then select Save.

When a JobNimbus Email Still Doesn't Arrive

• An email from JobNimbus can't be larger than 22 MB in total. Use the Share feature to send larger files.
• Each paid user can send 150 emails per day, and the limit is shared across your whole account. It resets at 12:00 a.m. MT.
• If your customer's email provider rejects JobNimbus emails, their email admin may need to remove a block on jobnimbusmail.com. Adding JobNimbus to an allow list doesn't remove a block rule.