--- title: Why Isn't My Payment Syncing to QuickBooks? description: A payment syncs only after its Contact, Job, and Invoice sync, and each sync direction has a few common causes. --- [Skip to content](https://support.jobnimbus.com/why-isnt-my-payment-syncing-to-quickbooks#main-content) English Show submenu for translations [Contact Us](https://support.jobnimbus.com/kb-tickets/new?hsLang=en) ![JN\_Logo\_Long-White@1x.png\]](https://support.jobnimbus.com/hs-fs/hubfs/JN_Logo_Long-White@1x.png?height=40&name=JN_Logo_Long-White@1x.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://support.jobnimbus.com/kb-tickets/new) - [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) [Go to the JobNimbus Toolbox](https://www.jobnimbus.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.jobnimbus.com/?hsLang=en) 2. [QuickBooks](https://support.jobnimbus.com/quickbooks?hsLang=en) # Why Isn't My Payment Syncing to QuickBooks? ## A payment syncs only after its Contact, Job, and Invoice sync, and each sync direction has a few common causes. #### **On This Page** - [Checking the Sync Order and Errors](https://support.jobnimbus.com/why-isnt-my-payment-syncing-to-quickbooks#check-sync-errors) - [Payments Entered in JobNimbus](https://support.jobnimbus.com/why-isnt-my-payment-syncing-to-quickbooks#entered-in-jobnimbus) - [Payments Entered in QuickBooks](https://support.jobnimbus.com/why-isnt-my-payment-syncing-to-quickbooks#entered-in-quickbooks) - [Payments Deleted in QuickBooks](https://support.jobnimbus.com/why-isnt-my-payment-syncing-to-quickbooks#deleted-payments) - [Retrying the Payment](https://support.jobnimbus.com/why-isnt-my-payment-syncing-to-quickbooks#retry-payment) --- Payments can sync both ways with QuickBooks Online and QuickBooks Desktop. Payments sync depending on the sync type chosen during setup. ### **Checking for Sync Errors** To check for sync errors: 1. Open the payment and find the **Synced with QuickBooks** line. 2. Click on **Not Synced** to read the error. ![](https://support.jobnimbus.com/hs-fs/hubfs/image-png-Oct-27-2026-09-42-57-9222-PM.png?width=1057&height=221&name=image-png-Oct-27-2026-09-42-57-9222-PM.png) You can also see every sync error in one place: 1. Click on your **profile icon or initials** in the top right corner. Then, select **Settings** from the dropdown menu. 2. Open the sync error report: - QuickBooks Online: Select **QuickBooks**, then **Show Sync Errors**. - Accounting Sync: Select **Accounting Sync**, then **Review Errors**. 3. Search for the record (look for payment number or customer name). 4. Read the error, then fix the cause using the sections below. ### **Payments Entered in JobNimbus** **The Invoice, Job, or Contact hasn't synced.** Payments sync last. JobNimbus syncs the Contact first, then the Job, then the Invoice, then the payment. If a record above the payment hasn't synced, the payment waits. If the payment's error says a parent record hasn't synced, open the Invoice and click on **Not Synced** there. If the Invoice shows its own error, then that's the one to fix first. If the invoice gives a similar error (i.e., the invoice is waiting for its associated parent record to sync), then check that the Job and Contact for that invoice have both synced. The Job is often in a Status that isn't set to sync to QuickBooks. Move the Job to a Status that syncs, then retry the payment. For more help, see the parent record error for [QuickBooks Online](https://support.jobnimbus.com/quickbooks-online-error-the-parent-records-name-has-not-synced-to-quickbooks?hsLang=en) or [Accounting Sync](https://support.jobnimbus.com/quickbooks-online-acc-sync-error-the-parent-records-name-has-not-synced-to-quickbooks?hsLang=en), and [how to troubleshoot Contact and Job syncing](https://support.jobnimbus.com/quickbooks-contact-not-syncing?hsLang=en). ### **Payments Entered in QuickBooks** **It was recorded as a deposit.** JobNimbus can only import Payments, not Deposits or Journal Entries.. If you create a Deposit entry from the bank feed without matching it to an existing payment, QuickBooks records it as a Deposit, and the Invoice stays open in JobNimbus because no payment is imported. Record the funds in QuickBooks as a Payment against the Invoice and delete the original deposit. See [how a payment syncs from JobNimbus to QuickBooks](https://support.jobnimbus.com/how-does-a-payment-sync-from-jobnimbus-to-quickbooks?hsLang=en) for the full deposit and matching steps. **A payment and a credit memo were applied together.** JobNimbus can't import one transaction that holds both. Split it into two transactions in QuickBooks, then retry. Follow the steps for [QuickBooks Online](https://support.jobnimbus.com/qbo-error-payments-that-consist-of-both-a-regular-payment-and-a-credit-memo-are-not-currently-supported-and-will-not-sync-to-jobnimbus?hsLang=en) or [Accounting Sync](https://support.jobnimbus.com/quickbooks-online-acc-sync-error-payments-that-consist-of-both-a-regular-payment-and-a-credit-memo-are-not-currently-supported-and-will-not-sync-to-jobnimbus?hsLang=en). **The payment method isn't recognized.** JobNimbus matches QuickBooks payment methods by name. On the QuickBooks Online sync, an unrecognized name stops the import with an error. Rename the method in QuickBooks using the steps in [QuickBooks Payment Method Is Not Linked in JobNimbus](https://support.jobnimbus.com/qbo-error-quickbooks-payment-method-is-not-linked-in-jobnimbus?hsLang=en). On Accounting Sync, the payment imports with the method "None" instead; follow the steps in the article above if you want that to change. **Payments aren't set to sync.** Payments will only sync when turned on in your Accounting Sync settings. If a payment appears twice instead of not at all, see [The QuickBooks Sync Created Duplicates. What Can I Do?](https://support.jobnimbus.com/the-quickbooks-sync-created-duplicates.-what-can-i-do?hsLang=en) ### **Deleted Payments** - **QuickBooks Online sync:** If you delete in QuickBooks, the payment stays in JobNimbus. Delete it in JobNimbus as well to keep the records matched. If you delete the payment from JobNimbus, it will also be deleted from QuickBooks so long as the payment has not been deposited. - **Accounting Sync:** If you delete in QuickBooks, the payment is deleted in JobNimbus. If you delete the payment from JobNimbus, it will also be deleted from QuickBooks so long as the payment has not been deposited. ### **Retrying the Payment** Retry the payment only after you fix the cause of its error. If the Invoice, Job, or Contact hasn't synced, fix and sync that record first. 1. Open the sync error report and find the payment. 2. Select **Retry**. Latest Sync Version: **![QuickBooks sync error report in JobNimbus Settings showing a failed payment and the Retry button.](https://support.jobnimbus.com/hs-fs/hubfs/image-png-Oct-27-2026-09-49-25-4545-PM.png?width=670&height=173&name=image-png-Oct-27-2026-09-49-25-4545-PM.png)** Legacy Sync: ![Legacy QuickBooks sync error report in JobNimbus Settings showing a failed payment and the Retry button.](https://support.jobnimbus.com/hs-fs/hubfs/Screenshot%202026-10-27%20at%203-31-17%E2%80%AFPM-png.png?width=1138&height=157&name=Screenshot%202026-10-27%20at%203-31-17%E2%80%AFPM-png.png) Check out [how to retry a record on the QuickBooks Online sync](https://support.jobnimbus.com/retry-records?hsLang=en) or [how to retry a record on Accounting Sync](https://support.jobnimbus.com/how-can-i-retry-the-record-sync-for-the-jobnimbus-quickbooks-acc-sync-integration?hsLang=en) for more detail. - [Learning and Training Resources](https://support.jobnimbus.com/learning-and-training-resources?hsLang=en) - 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