How Do I Manage My JobNimbus Subscription?

Accessing and Managing Your Subscription

• To access your subscription, first click on your profile picture or initials in the top right corner of your page, then select Settings.
• On the Settings menu on the left, select the Subscription option under the User Management and Subscription section.
• On the Subscription page, select the Manage button. 
• Here, you will see:
   
  • Your subscription type and number of user seats, along with your billing total and billing frequency
    • Clicking this section will show you your subscription terms and payment method, both of which you can click to view more information. 
      
  • Account information
    • Clicking this section will show you the name and email associated with the account. To update these details, click on the box displaying the name and email and enter the new information, then select Update.
      
    • This email address is where billing emails will be sent.
  • Billing and shipping addresses
    • To update these details, click on the box displaying your billing address and enter the new information, then select Update.
  • Payment methods
    • Click on the Payment Methods button to update your current payment method or add a backup payment method.
      

• • Billing history
    • Click the Billing history button to view your invoice totals and dates paid, as well as to download a copy of your invoices.
      

Updating Your Payment Method

Use the Payment Methods button in your JobNimbus Subscription's Manage window to update the card or bank account you're billed with, or to add a backup payment method. Only users assigned to an Admin Role with Subscription access in their Access Profile can update the payment method.

If you signed up for JobNimbus before March 2026, your Subscription page has a Manage Subscription button instead of Manage. Check out How Do I Update My Payment Method? (Legacy) for those steps.

1. Click on your profile icon or initials in the top right corner. Then, select Settings from the dropdown menu.
2. In the Settings menu on the left-hand side, select the Subscription option under the User Management and Subscription section.
3. Select the Manage button on the Subscription page.
4. Select Payment Methods.
   
   
5. Update your current payment method or add a backup payment method, then save your changes.
   
   

Changing Who Receives Billing Emails

JobNimbus Subscription receipts and billing emails go to the email address listed under Account information on your Subscription page. They don't go to each team member's profile email. To fix receipts going to an old or wrong address, update the Account information email.

1. Click on your profile picture or initials in the top right corner. Then, select Settings from the dropdown menu.
2. In the Settings menu on the left-hand side, select the Subscription option under User Management and Subscription.
3. Select the Manage button.
4. Select Account information, then click on the box displaying the name and email. 
5. Enter the new email address, then select Update.

On legacy billing accounts, billing emails go to team members with Account Subscription access in their Access Profile instead. Check out Who Will Receive Billing Emails From JobNimbus? (Legacy) to change recipients on a legacy account.

Changing Your Seats or Plan

You can't add or remove seats from the Manage window of your JobNimbus Subscription. Your subscription details show how many user seats your plan includes, but the seat count can't be edited there.

For help managing your subscription and seats, select Contact My Representative and then Schedule My Call.



Once the change is set up, you'll receive a quote to review and sign. The change takes effect after you sign the quote and complete checkout.

To cancel your subscription, check out How Do I Cancel or Downgrade My JobNimbus Subscription?

Seat and plan changes made partway through a billing cycle are prorated. Adding seats can add a charge. Removing seats gives you a credit toward your next bill, not a refund.