What Do I Do if I Am Locked Out of My Account?

Per security protocol, you are allotted up to five login attempts before your account is locked.

You will have five (5) total attempts to log in before your account is locked. The following warning will appear after your first failed attempt and will continue to count down for each unsuccessful attempt thereafter.

• If you have Settings Access and a team member of yours has been locked out of their account, you can reset the lockout for them by clicking on the dropdown menu of your name in the top righthand corner > Team.
  
  
• Select the three dots to the right of the user in need of access and choose Remove login security lockout. This will give the team member five (5) additional attempts to log in.