---
title: JobNimbus Isn't Loading or Loading Slowly. What Can I Do?
description: If your JobNimbus account is not loading, loading slowly, has elements such as buttons missing, or you are getting an Authentication Failure error, follow these troubleshooting steps.
---

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# JobNimbus Isn't Loading or Loading Slowly. What Can I Do?

## If your JobNimbus account is not loading, loading slowly, has elements such as buttons missing, or you are getting an Authentication Failure error, follow these troubleshooting steps.

If your JobNimbus account is having trouble loading, or you are receiving an error that says "Authentication failed", follow the steps below to troubleshoot and resolve your issue. 

### Web Troubleshooting

- Make certain that you are using **Google Chrome**, as JobNimbus is developed to work optimally in Chrome. 
    - Microsoft Edge, Firefox, Opera, etc. ***are not supported.***
- **Refresh** your browser.
- **Close all browser tabs** and open JobNimbus by itself a new window.
- **Log out** of JobNimbus and **then log back in.**
- Check for available **browser updates.**  
    - Instructions for checking for Chrome updates can be found [here.](https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en)
- Open an **Incognito tab and log in to JobNimbus.** 
    - If JobNimbus loads as expected in Incognito, we can verify that the issue originates with your browser. 
    - Instructions for opening an Incognito window can be found  [here.](https://support.google.com/chrome/answer/95464?hl=en&sjid=1599167823496071299-NC)

- Check to see if you have **extensions installed** on Chrome and **toggle them off one at a time**, checking to see if JobNimbus successfully loads with extensions disabled.  
    - In the past, we've encountered problems with **Ad Blocking** and **Anti-Virus extensions**. To troubleshoot the issue, we suggest disabling these extensions temporarily to see if they are the root cause. 
    - Instructions for managing your Google Chrome extensions can be found [here.](https://support.google.com/chrome_webstore/answer/2664769?hl=en&sjid=1599167823496071299-NC#zippy=)
- If you are using a VPN or Firewall, **try disabling them *temporarily***to see if they contribute to any loading issues.

- **Clear your cache.** 
    - If your cache becomes too full of data, it can cause your browser to run slower and cause a variety of issues such as being unable to login even though your credentials are correct, incorrect data appearing on a page or not appearing at all, and updates not appearing even after refreshing the page.

- - [Click here](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en) for steps to clear your cache in Google Chrome. Be sure to set the time range to ***All Time***.
- **Open JobNimbus in a different browser** to test to see if it works as expected.
- **Check your internet connection** [here](https://www.speedtest.net/). 
    - Be aware that multiple devices using the same network can cause slower performance, as can activities such as streaming music or video, or sending a large email.
- **Restart** your computer.

If you are still having issues with JobNimbus either not loading or loading slowly, reach out to our Technical Support team at:

- **Phone:** (855) 964-6287 x2
- **Email:** [support@jobnimbus.com](mailto:support@jobnimbus.com)
- **Chat:** Click the message bubble icon located at the bottom right corner of your JobNimbus account page.  
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