How Do I Automate Text Messages?

With Engage, you can automatically update your customers via text. The recipes in this article are only a few examples of what can be made possible using JobNimbus Automations.

On this page:


Steps on how to navigate to your Automation settings can be found in this article.

"Welcome" Text

  • Click on the +Add Rule button
  • Choose the "Event based" trigger type
  • Select the "Contact" trigger record
  • Choose when the record type is "Created"



  • Select +Add Condition
    • If Type is equal to [desired Workflow] 
    • Leave the box next to "Only if Type is modified" unchecked
    • Save the Condition


  • Select +Add Action
  • Choose the "Send text message" Action
    • Select the primary number you want to send from
      • If using multiple numbers for your business, an Automation will need to be built for every line.
        Create the Automation once, click the three dots on the right to duplicate it, and simply change the “Send from:” field in each copy.
    • Choose your recipients (Contact or All Related Contacts)
  • Example text to copy/paste into the "Enter Message" field (feel free to add/remove/edit any of the given Template Fields to customize your message to your liking):
    • Hello {{ContactFirstName}}, This is {{ContactSalesRepName}} from GenComp. We are excited to work with you on your home improvement needs. I’ll keep you up to date with texts on progress and details. Please feel free to text or call me at any time. If you prefer not to use text messaging, text STOP at anytime.

"Estimate Sent" Text

  • Click on the +Add Rule button
  • Choose the "Event based" trigger type
  • Select the "Estimate" trigger record
  • Choose when the record type is "Modified"



  • Select +Add Condition
    • If Status is equal to "Sent"
    • Check the box next to "Only if Status is modified"
    • Save the Condition


  • Select +Add Action
  • Choose the "Send text message" Action
    • Select the primary number you want to send from
      • If using multiple numbers for your business, an Automation will need to be built for every line.
        Create the Automation once, click the three dots on the right to duplicate it, and simply change the “Send from:” field in each copy.
    • Choose your recipients (Contact or All Related Contacts)
  • Example text to copy/paste into the "Enter Message" field (feel free to add/remove/edit any of the given Template Fields to customize your message to your liking):
    • Your estimate from GenComp is ready for {{ContactAddressLine1}}. We just emailed you the estimate, so please check your inbox to review and approve. Please text or call if you have any questions.


"Estimate Signed" Text

  • Click on the +Add Rule button
  • Choose the "Event based" trigger type
  • Select the "Estimate" trigger record
  • Choose when the record type is "Modified"



  • Select +Add Condition
    • If Signature Status is equal to "Fully Signed"
    • Check the box next to "Only if Status is modified"
    • Save the Condition


  • Select +Add Action
  • Choose the "Send text message" Action
    • Select the primary number you want to send from
      • If using multiple numbers for your business, an Automation will need to be built for every line.
        Create the Automation once, click the three dots on the right to duplicate it, and simply change the “Send from:” field in each copy.
    • Choose your recipients (Contact or All Related Contacts)
  • Example text to copy/paste into the "Enter Message" field (feel free to add/remove/edit any of the given Template Fields to customize your message to your liking):
    • We’ve received your signed estimate for {{ContactAddressLine1}}. Thank you so much for choosing GenComp as your home improvement partner. For our next steps, we will begin the permitting, scheduling, and material ordering processes. We will send you updates throughout the entire process. We look forward to helping you accomplish your goals.


"Appointment Reminder" Text

  • Click on the +Add Rule button
  • Choose the "Time based" trigger type
  • Select the "Task" trigger record
  • Run this automation:
    • Choose how long before the appointment that you want to send a reminder —
      “[X Days] [Before] [Start Date & Time]”
  • Select +Add Condition
    • If Task Type is equal to "Appointment"
    • Save the Condition
  • Select +Add Condition, again
    • If Is Completed is equal to "False"
    • Save the Condition


  • Select +Add Action
  • Choose the "Send text message" Action
    • Select the primary number you want to send from
      • If using multiple numbers for your business, an Automation will need to be built for every line.
        Create the Automation once, click the three dots on the right to duplicate it, and simply change the “Send from:” field in each copy.
    • Choose your recipients (Contact or All Related Contacts)
  • Example text to copy/paste into the "Enter Message" field (feel free to add/remove/edit any of the given Template Fields to customize your message to your liking):
    • This is a reminder of your upcoming GenComp appointment on {{TaskDateStart}} at {{TaskTimeStart}}. Please call or text with any questions or changes.


"Status Change" Text

This specific example outlines how to notify your customer that their Status has been updated to "Job Completed", and that a "final inspection" is the next step.

  • Click on the +Add Rule button
  • Choose the "Event based" trigger type
  • Select the "Contact" trigger record
  • Choose when the record type is "Modified"



  • Select +Add Condition
    • If Status is equal to "Job Completed"
    • Check the box next to "Only if Status is modified"
    • Save the Condition
  • Select +Add Action
  • Choose the "Send text message" Action
    • Select the primary number you want to send from
      • If using multiple numbers for your business, an Automation will need to be built for every line.
        Create the Automation once, click the three dots on the right to duplicate it, and simply change the “Send from:” field in each copy.
    • Choose your recipients (Contact or All Related Contacts)
  • Example text to copy/paste into the "Enter Message" field (feel free to add/remove/edit any of the given Template Fields to customize your message to your liking):
    • It looks like we’re getting close to finishing your home improvement project. There are a few more items to wrap up which may include some clean up and dumpster removal. Your final inspection will happen soon and we'll email you a job summary and invoice once completed.


"Review/Referral Request" Text

  • Click on the +Add Rule button
  • Choose the "Time based" trigger type
  • Select the "Contact" trigger record
  • Run this automation: "1 Week After Date Status Change"



  • Select +Add Condition
    • If Status is equal to "Paid & Closed"
    • Save the Condition


  • Select +Add Action
  • Choose the "Send text message" Action
    • Select the primary number you want to send from
      • If using multiple numbers for your business, an Automation will need to be built for every line.
        Create the Automation once, click the three dots on the right to duplicate it, and simply change the “Send from:” field in each copy.
    • Choose your recipients (Contact or All Related Contacts)
  • Example text to copy/paste into the "Enter Message" field (feel free to add/remove/edit any of the given Template Fields to customize your message to your liking):
    • From everyone at {{LocationName}} , we want to thank you again for your business. For over 15 years, we have been proud to serve the communities of Northern Utah. Over 50% of our business comes through referrals, and many more through our 4.9/5 Google Rating. If you haven’t had a chance, please leave us a review so that we can continue to grow: <Link>
      We also have a generous referral program that will pay you $250 for any referred jobs over $5,000. 


 

We recommend testing a new Automation with a fake Contact/Job before taking any real action that may cause the message to send to a customer.

Simply create a Contact and/or Job with your own phone number and details, then trigger the Automation to ensure it works as you expect.

Additional Resources

More recipes for automated text messages can be found in your Settings:

  • Open the Automations tab
  • Select "Add Text Automations"
  • Choose a recipe from the pop-up to reveal a guide on how to build it