How Do I Configure Engage Credits?

Credits indicate how many text messages you have available to send and receive.

Depending on the Engage plan you purchased, you are allotted a certain amount of "Credits" each billing period; every incoming and outgoing message is deducted from this balance.

One Credit equals a 160-character (letters, numbers, and basic symbols) message segment.

This FAQ explains how using Emojis and special characters affect your Credit balance differently.


In your JobNimbus account:

  • Navigate to the Engage tab
  • Under the "Settings" menu on the left-hand side, select Credits

Here, you will see your current Credit balance and have the option to add more by enabling "Auto Recharge", or by making a "One Time Credit Purchase".

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Auto Recharge

Setting up an automatic recharge will allow the system to charge your account to refill your Credit balance once it falls below a specified amount.

To set up Auto Recharge:

  • Click the blue Change Settings button
  • Using the dropdown fields on the right, determine (1) a balance to trigger the recharge and (2) how much money to charge automatically.

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  • Select Save Recharge Settings to save your changes.

One Time Credit Purchase

Instead of a recurring payment, you can buy Credits on an as-needed basis.

To make a purchase:

  • Click the blue Add Credits button
  • Select the number of Credits you want to add to your account from the dropdown field on the right.

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  • Select Buy Credits to finalize your purchase.

These settings can only be configured through the web app.