How Do I Set Up Call Forwarding?

While Engage does not support phone calls, you can configure the "Call Forwarding" settings, which will route calls that are made to your Engage number(s) to another.

Video Overview

Adding Call Forwarding

• To add Call Forwarding to your Engage account, first click on the Engage tab at the top of your JobNimbus page.
  
• Select Forwarding from the Settings section of the menu on the left.
  
• Click Add Phone Forwarding.
  
  

• From the Type dropdown menu, specify the timeframe during which you want calls to be forwarded.
  • You can select from either All Day or Business Hours and After Hours.
• Select which phone number the settings should apply to through the Available Numbers dropdown and then select Continue.
  
  
  
• If selecting All Day, enter a unique Title and select Create Phone Forwarding.
• If selecting Business Hours and After Hours, select your Business Hours Start Time from the dropdown menu, then enter a unique Business Hours Title.
  
  • Enter your After Hours Start Time and Title, then select your Business Days in the check boxes.
    
• For both All Day and Business Hours and After Hours, enter the phone number you want to receive the forwarded calls in the Forward Caller field.
• Include an optional Call Forwarding Announcement.
  • This text will be spoken to alert you that the inbound (forwarded) call is associated with your company.
• Click Save when you are finished. 

• When you are redirected to the Forwarding homepage, you can edit by selecting the pencil icon or delete the setting by selecting the "X" icon.