BirdEye Integration

What is BirdEye?

BirdEye is a customer experience platform that will increase your reputation with your customers. They can help you gather and analyze all of your reviews so you can better report on them and find how to improve your industry. They can even help you better your SEO, improve your local search ranking.

Using BirdEye's integration, you can set up automations that send your customers review requests when your Contacts or Jobs reach a specific status in your workflows.

Integrating with BirdEye

Integrating with BirdEye is easy! If you have an account with BirdEye, all you have to do is simply create an API key and share it with BirdEye. If you don't have an account with BirdEye, yet, you can contact their sales team to set one up by calling 1-800-561-3357.

To create an API key, go to your settings by clicking on your name in the top-right corner and select "Settings" from the drop-down menu.  In your settings, select "API" from the navigation bar on the left.

In your API page, click on the blue "New API Key" in the top-right corner.

Integrations - API

This will bring up the option to create a new API key.

Integrations - API Key

To create a new API key:

  1. Select BirdEye from the drop-down menu
  2. Select the Admin access profile
  3. Click "Save"

After you have your API key you will need to write down the status you want to use to trigger the automation within BirdEye. You can use either a custom status in your Contacts workflow, or as is more common, a custom status in your Jobs workflow.

Once you have your API key and the status, you can contact your Account Manager at BirdEye, or call BirdEye Support at 1-800-561-3357.

After BirdEye has your API key and status, your integration will be complete and you are now ready to use JobNimbus with BirdEye. The next thing you will need to do is create your automation within BirdEye. To learn more about using BirdEye, check out their knowledge base, here.

Support

If you have any questions or if you need any assistance with BirdEye, creating your automation in BirdEye, or any question regarding the integration, contact BirdEye's Support Team at 1-800-561-3357, or via email at support@birdeye.com.

If you have questions about creating the API key in JobNimbus, check out our article here: Integrations. You can also contact Support at (855) 964-6287 or via email at support@jobnimbus.com.