How Do I Troubleshoot JobNimbus?

This article contains troubleshooting steps you can attempt if you encounter unexpected behavior in your JobNimbus account.

Contact Technical Support

Refer to this article for details on contacting Tech Support.

Sending an Applog

You may be asked to submit an applog from your mobile device in order to help us better determine what the model and make of your phone are, as well as the version of JobNimbus you are using. It also gives us a detailed log of your phone.

Apple Device

Click on Email Support under the "Account" tab
An email will populate the necessary information. Include additional details if you'd like, and then send the email.

Android Device

Click on Email Support under the "Profile" tab
An email will populate the necessary information. Include additional details if you'd like, and then send the email.

General Troubleshooting Q&A

Account

Will JobNimbus log me out of my account after a certain period of time?
- Yes, after 15 days of inactivity, you will be automatically logged out. As long as you are active on the site, you will stay signed in. To ensure things run smoothly, however, we recommend manually logging out every so often.
When I click on my name in the top right corner, why can't I see Subscription in the menu?
- In order to view Subscriptions, you will need to have Subscription Access in the Access Profiles settings.

Settings

I sent the email invitation, but my Team Member didn't receive it.
- When you add a new Team Member, first make sure their email is set up and ready to receive emails. Otherwise, their email address will bounce and they will not receive it.
- Check to make sure you enter their email address correctly.
When I try to add a new Team Member, what does the error "A user with the same email address already exists" mean?
- Follow the guidelines listed on the pop-up. Refer to this article for additional information.

Contacts

I went through the process of importing contacts, but nothing happened.
- Make sure to click on the button labeled "Import Contacts Now" to initiate the upload.
Why can I not add a Related Contact by typing the email address in the related contacts field?
- Odds are, the Contact you are trying to relate the Contact to doesn't have an email address listed in the appropriate field. Update the Contact's information and try again.
Why do I see files that are associated with a different Contact under the Activity/Tasks/Documents/Photos/Financials tab?
- If the "Related" box is checked at the top of the panel, any records that are associated with a Contact/Job to which the client is related will appear. Simply uncheck that box to hide this information.

General Web Troubleshooting

Refresh the browser
Log out of/back into JobNimbus
Close all browser tabs and then reopen a new window
Check for available browser updates
Steps on how to check for Chrome updates can be found here
Test in a different browser
If not already using, Google Chrome is recommended
Clear cache
Click here for Google Chrome-specific steps. Be sure to set the time range to all time.
Restart your computer

Additionally, you can check the strength of your internet connectivity here.

If you've completed All of the web troubleshooting steps, but the issue persists here are some additional things to check for:

Open an incognito tab and login to JobNimbus. If JobNimbus loads as expected in incognito, we can verify that the issue originates with your browser.
- Click to manage your extensions and try toggling them off one at a time, checking to see if JobNimbus successfully loads with extensions disabled.

In the past, we've encountered problems with Ad Blocking and Anti-Virus extensions. To troubleshoot the issue, we suggest disabling these extensions temporarily to see if they are the root cause.